Starbucks

"I had a horrible experience at this location. I frequent this store often, as I work near this area. On 11/09, my drink was made incorrectly and I proceeded to call and speak to a manager on getting this fixed. I must have called 30 times simultaneously throughout the day. No answer and I’ve gotten hung up on twice. The following morning, I visit the store and I speak to the only manager there, who is of course not wearing a name tag. She is an older blank woman identifiable only by her forearm tattoo on the left side. She had absolutely no remorse and made me aware she tells her staff not to answer the phone because she wants to focus on her customers in the store. Furthermore, she proceeded to tell me that she would never answer the phone becuse 9/10 the person would not be very pleasant, and she doesn’t get paid enough to deal with “those kind of people”. To say I was appalled is an understatement. I’m going to do my due diligence and find out who the district manager that is in charge of this location. This is completely unacceptable and to know she is leading a shift with that mentality and attitude is horrifying. I will be sending colleagues to follow up in a few weeks to see if there have been any changes implemented in the location as I will not be returning. No customer deserves to be treated like I was."

"Typical Starbucks, nice people, clean; when they’re busy you really need to wait a while."

"Management needs to staff this Starbucks properly and enable the employees. A large number of people are waiting 15-20 minutes for their order in the store, meanwhile the drive thru is being prioritized in order to hit metrics. It’s a frustrating experience for everyone."

"Ok leaving a review for Grace: service 5 out of 5 stars. She was very sweet and professional. We had a somewhat complicated order and she made sure to read it back to us before submitting it. We forgot to order something and ordered at the window later and she was not annoyed or irritated but very helpful! If only every Starbucks had a Grace!"