Lids

"No popular caps with top nfl teams"

"Idiot, Bone Thugs in Harmony imitation Manager acted and talked to me like I was some kind of completely unvalued Customer when I tried to return two brand new hats and a beanie I literally haven't had for 24 hours. I watched Friday last night and his attitude reminded me of Big Worm (cough), I mean Big Worm. Dude get out of Customer Service, you just lost a Customer of 30+ years! Congrats on being Manager for two years at this location, you're a complete idiot at your job."

"Excellent customer service, even when the store is packed. The manager Dakota is incredibly helpful and has a great eye for design and customization."

"Love this place. The people are super friendly and accepting. My boyfriend and I got some hats there and got to talking to them and the place is super inclusive now and they’ve even hired a quite a few lgbtqia+ members. They did a great job designing our hats and they got it done very quickly. Just from our experience their I think people can be a little unrealistic in their expectations from the staff and forget these are just regular retail workers and not skilled artisans. They are skilled and talented for sure, but again, it’s a hat store and most of these people didn’t take this minimum wage job expecting to learn a complex job and machine like that."

"Honestly I’ve been there before and bought a custom designed hat from there and they were great. I specifically drove the 30 min there to get that same great service and was completely let down. We got their and had to wait 15 min because the guy was out to lunch. No biggie but when he returned I immediately went in and started looking for what I wanted. I found the hat originally but not the size. After I waited for him to come from the back room again I asked if he carried the size I wanted. I asked If they had some in the back. And he said no whatever you see you there BRO!! Is pretty much what we have. My wife kept searching and found what I wanted with no direction from him. Again no biggie. Got my hat now I asked him about the easy design that I wanted for the back of my hat. He then explained that he’s not the best at it and he only feels comfortable designing the front and not the back. So we left. I didn’t go to Walmart and buy a hat and ask him to take a stab at it. I went to the one place that is supposed to specialize in hats and design. Sorry but today was a complete waste of my time. Please teach whoever was working today better people skills and maybe teach Him to do his job better or I won’t recommend this place ever again. Thank you."