Mcdonough Family Eye Care

"Poor customer service. Appointment day and time was rescheduled 2x at the last minute without any apology or consideration of my time. The rep made a very condescending comment to me on the phone. Very unprofessional and not stellar service. After years of being a patient, I will take my coins elsewhere. Treat people right or you will loose business. I don’t think they are owned by the same company any longer either."

"If I could give this place (Mcdonough location) a zero star for complete lack of professionalism and empathy, I would. My daughter had a 4pm appointment today for an eye exam. I checked her out of school at 3pm and fought traffic from Locust Grove to Mcdonough to make sure she arrived on time. We walked in at almost 4 on the dot only to be told that her appointment had been given away and she could not be seen that day. They said they tried to call to confirm the appointment and because it wasn't confirmed it was given a way. I asked how it could have happened. Turns out they called a number that doesn't even belong to me to confirm. Again, a number that doesn't even belong to me. Then when I told them I needed a school excuse for her checking out early they were reluctant to give it to me and they were reluctant to reschedule her appointment as well. I honestly expected more from this location as I transferred here because I did not like my daughter's old Optometrist. Now it looks as I will be switching doctors again. This is completely unacceptable."

"I went to this location yesterday 12/1/22 after finding them on google. The staff was super amazing and very accommodating with it being a same day walk in appointment. I don’t not want to ruin the doctor that seen me name but she was awesome and very friendly. I only did a eye exam but I would recommend them just based on customer service, great place."

"I'm really impressed by this place. First time in for an eye exam, didn't have to fill out any paperwork, they had all my info already prepared before I ever got there. Didn't really have to wait, they got me in and out super fast. No eye dilation required for the exam, they have some new tech in there that images your retinas and it was covered by my insurance. They're extremely efficient, I actually enjoyed the experience. The person that handled ordering my contacts was able to find me a price match online and got me a good deal plus they give out a free pair of sunglasses when you order. Also, they were very careful about sanitizing everything and following COVID protocol."

"I was attended in a very unique way. The help of Jessica over the phone in order to accommodate me without appointment, Melanie in the selection of my frame with her detail breakdown of my insurance benefits coverage and Tawanda in the way she assisted me with her "attention to detail attitude" and safety (starting from holding the chair to my safe departure when my eyes were dilated) assures me the highest level of professionalism from MFEC that I haven't experienced in years. They are an asset to your organization doctor. Thank you team!!"