Walmart Vision & Glasses

"The first pair of lenses sent back wasn't correct... next pair of lenses don't fit the frames correctly and fall out sometimes...a waste of 500 bucks!!!!!"

"My wife and I had one of the best customer service experiences ever at this Walmart Eye Center. Megan and Chrissy (on separate days) both went above and beyond to help us, and explain aspects of vision wear to us that in 18+ years of wearing glasses we hadn’t known. Highly recommend! (Note, we only used them for frames & lens; not for our eye exam.)"

"This has to be hands-down the worst vision center. I spoke with Brooke and she lied to me on the phone saying she would fax over my prescription, and in reality she didn't even have my physical prescription to fax over and didn't feel the need to call me and let me know. I drove all the way to another vision center to hopefully get new contacts but since my information was never faxed over I basically wasted my gas. They have absolutely worst customer service, I still do not understand why she couldn't just give me a courtesy call but instead I wasted my gas and my time. I highly advise everyone to not go to this vision center and take your money somewhere else!"

"I booked an appointment over the phone for a 10:00am Thursday exam a few weeks ago. On the Wednesday morning before, I received an email reminder that I had a 10:00 exam that morning rather than on Thursday like I was told over the phone. As much of an inconvenience as it was, I called out of work and arrived 15 minutes early. After being taken back to the exam room and waiting for over an hour, I was told that the doctor hadn't shown up or called and that I could come wait back in the waiting area. There was obviously a lot of confusion going on and nobody seemed to have any answers or know what to do. After about 30 minutes of waiting, a doctor showed up and performed my exam and I ordered my contacts. I was told the contacts would arrive in 4-5 business days. Fast forward three weeks later, I haven't heard back about my contacts so I call to see if my they have arrived and am told that half of the order has but the rest are on backorder. They tell me I can come pick up what is there so I show up during in normal business hours to pick up the contacts that I have paid for and have been prescribed and am told that they cannot give them to me because the licensed optician isn't in. I had similar issues last year when it took over a month of calling them for the office to remember to order my contacts. This place is poorly run and I will never be back."

"Set an appointment a week in advance for 12:15. Got there at 12:10. And they said they were 2 hours backed up. I asked why I made an appointment? 12 to 1 is my lunch hour. So I couldn't wait that long. Nobody there cares anything about customer service!!!!!!! And their rude, like you the customer is inconveniencing them. I called berman eye clinic, set an appointment. The sell two pairs of glasses for 59.95 with a free eye exam. And take insurance. Breman vision center is a joke!!!!!!!. Stay away and save your money!!!! Lots of better places to go."