Northside/Hamilton Mill Imaging Center

"Girl at the front desk is VERY RUDE! Regret switching imaging centers! Perhaps you all should teach her that huffing and puffing at patients is not acceptable! I’m thinking she needs to find a new job that isn’t in customer service. Or perhaps she needs to have some proper training! Will NOT be coming back!"

"I haven't even made it back for my very first appointment yet and I'm leaving this review. The girl at the front desk is an absolute disgust. SO RUDE! Huffing and puffing and slamming stuff and talking nasty to every woman I watched come in. Including me. Women come here during a scary time for themselves and she acts this way? Gross. Do better."

"Great service! My mom was prescribed a mammography and a regular yearly screening just to check everything is okay. I called Gwinnett Medical Center to schedule an appointment and this location was the closer to me. Once we arrived, a lady checked us in, but since I gave the ladies my mothers info on the phone, the check in was pretty quick. We took a seat, and waited for someone to call us. After about 15 minutes a lady called us, and we proceeded to the waiting room inside. There they have lockers where she could keep her clothes, and they provided front opening gowns to make it easier for the professionals. In the same waiting room they also have a mini refreshments, and snack bar. They had cookies, chips, sodas, water, and coffee. Very nice from them. My mom is a very nervous person, usually I'm always next to her holding her hand, but this time I couldn't. The lady said its not recommendable to be exposed at radiation at my age, so she'd prefer if I stayed outside. She was very nice, understandable, gentle and willing to deal with my mom which both of us appreciated a lot since I couldn't be there for her. Overall I recommend this place. My mom said she'll be back next year, and she's not even scared anymore. ESPAÑOL ¡Gran servicio! A mi madre le recetaron una mamografía y un examen anual regular solo para verificar que todo esté bien. Llamé al Gwinnett Medical Center para programar una cita y esta ubicación estaba más cerca de mí. Una vez que llegamos, una señora nos registró, pero como le di a las damas la información de mi madre por teléfono, el registro fue bastante rápido. Nos sentamos y esperamos a que alguien nos llamara. Después de unos 15 minutos, una señora nos llamó y nos dirigimos a la sala de espera. Allí tienen armarios donde ella puede guardar su ropa, y le proporcionaron batas de apertura frontal para que sea más fácil para los profesionales. En la misma sala de espera también tienen un mini refrigerio y un snack bar. Tenían galletas, papas fritas, refrescos, agua y café. Muy amable de su parte. Mi madre es una persona muy nerviosa, por lo general siempre estoy a su lado sosteniendo su mano, pero esta vez no pude. La señora dijo que no es recomendable estar expuesto a la radiación a mi edad, por lo que preferiría que me quedara afuera. Ella era muy amable, comprensible, amable y dispuesta a tratar con mi madre, lo que ambos apreciamos mucho ya que no podía estar allí para ella. En general, recomiendo este lugar. Mi madre dijo que volverá el año que viene y que ya ni siquiera tiene miedo."

"I went for a bone density. The technician wasn’t friendly at all. She was very rough even though I tried to break the ice with her several times. She didn’t explain to me anything about the X-rays I was getting. However, she repeated a few X-rays without any explanation. I shouldn’t get so much radiation anyway. The only thing she told me was that my doctor and I should get the results in a week. It’s been 2 weeks already and no results have been sent out. I tried to call but all I get is a recording. Unfortunately, this is not the first time I have to deal with rough staff at this location."

"Called twice and both times had to wait over 10 minutes for a 'scheduler' to answer while the recording says over and over that "your call is very important to us. " The person I spoke with was very slow with processing her thoughts. The inefficiency is ridiculous. If a patient requests an appointment sooner than a week out, instead of telling the patient it's so insurance can be confirmed tell the patient they can get pre-qualified in order to get in earlier. I had to ask about pre-qualification myself, the representative didn't tell me until I asked. I called another place and got an appointment for 2 days from now with no run around about insurance approval because they get it done faster than a week. Plus, there was no call wait time.... They answered immediately. So now I need to cancel my appointment with these idiots and wait another 10 minutes for a person again. Really?! Beyond ridiculous."