Chick-fil-A

"We had a larger group. Four adults, two kids, one baby, and a formal attire special Sweetheart Dance couple. Easily obtained two tables seating four with benches and chairs as well as a single two seat table all together. Orders for both groups arriving separately were taken promptly and delivered to our tables promptly and CORRECT in every instance, even supplying additional condiments, which though not requested at ordering, were mostly used. When our food trays were delivered, I had said I would've come to the front counter to get it as they were busy in the drive through as well as inside on a rainy evening. Instead, the young man thanked me and cheerfully explained that this is routine table delivery service for orders. He asked if all was correct and if we had any other needs. The dining room had plenty of seating and a variety of choices. Streamlined does not just apply to their ability to run a drive through or pack orders for inside dining or to go; the dining room is streamlined too. It isn't crowded or noisy. It has elbow room and ability to seat single or couple diners as well as large groups comfortably. Despite the busy atmosphere that evening, ALL staff/crew were pleasant, smiling, and helpful. Although we have gone through Chick-fil-A drive throughs many times in various locations, this was our first inside dining experience and our first visit to this particular location. It was equally as impressive as always as I have thought highly of the CFA food from their menu for many years . Service was as impeccable as the food. The restaurant was clean and tidy from the dining room to the restrooms as well as the visible kitchen and front counter. Trash bins were emptied promptly before full or overflowing. As we entered, a nearby employee graciously held the door for us (daughter was formally dressed & it was raining) as well as another assisted us with the doors as we exited. Not many young folks nowadays hold the door for anyone anymore, and two of these employees randomly did without hesitation. The environment was not loud but easily allowed conversation across the table lengths. The cost was expensive for "fast food", but no more so than any other restaurant in this economy. Yet the value and quality is so much better than that of McDonald's etc, as is their ability to get the order correct the first time. Chick-fil-A has much less of a "fast food" feel to it than a dining room feel. What appears to be a glass melded coke bottle light fixture over the bar is pretty cool-looking too ! GREAT CREW !! Saturday evening 2/10/24. Thank y'all."

"This is the WORST Chick Fil A I've ever eaten!!! They do not cook the chicken correctly and defiantly do not have any quality control. Under cooked chicken(meat was still very very pink inside) and the breading was non existent. Their suppose to cook chicken in pressure cooker type thing but someone doesn't know how to use it or something. I've given them more that one or two times to see if get better but sadly NO. I now go to the Fort Oglethorpe Chick Fil A because they cook their chicken right!! And for manager skills at this place in East Ridge...they are POOR!!!!! Wish they had a better way to rate someone than stars...because this is a HUGE NO WAY WILL I EAT THERE AGAIN!!!!!!"

"Update This is the worst Chick-fil-A in the area. Food and service are well below expectations for Chick-fil-A. Waffle fries are not worth buying more often than not. The customary "my pleasure" is not consistent. Today, my order sat in the window while a large order was being assembled. There was plenty of time to bring my order to me while waiting on the other order."

"Their drive thru and their products are the best in the fast food industry. Customer centered. Polite. Courteous. Only problem is the window staff often forget to provide eating utensils, napkins, sauces, receipts, straws, etc. and you don't find out until you are in the next county. Even when I specifically request said items they fail or refuse to provide them. Even when I repeatedly remind them, and question them to ensure they understood, I often have to go without these items. None of the staffers I deal with are the ones who fill the order. There is a total failure of communication between the person who takes my order and the person who fills it."

"I am disappointed with the last couple Chick-fil-A's I've been to. They'll proudly say that they give a discount to law enforcement but nothing to veterans. The one here in East Ridge and Cleveland refused to give any kind of veteran discount! Yet we are the police of world."