Petco Grooming

"I had used your services for many years and I always liked the services. I hadn’t been to the store in about a year so I decided to try again. I had several issues 1 was pricing. On the website it was shown as 38 and 42 for bath and cut. In the store I was asked to sign a waiver on a clip board for each dog. When I picked up my dogs I was charged 57 Each dog plus a service fee of like 7 dollars plus a 10 brush out fee. Mind you the girl ran the comb through the dogs hair in front of me and everyone in line and there was no mats or knots in her hair. So I was charged both dogs of different weights 7lbs. And 11 lbs the same price plus all this extra stuff and it was not disclosed to me what the price was going to be because apparently the price was on the backside of the waiver that I was given on the clipboard to sign. Not told the price was on the back. 1 dog was all cut up she has scabs now on her throat, side of neck and backside. The other dogs hair cut was left all uneven choppy worst haircut ever and also had been scrapped or razor burned with the razor on her muzzle. She has scabbing now as well. So definitely NOT happy with the service!"

"Our groomer, Morgan, was exceptional. This was my dog's first time getting groomed and Morgan handled her with care and gave me excellent feedback. Service was completed on time."

"I was very disappointed with the treatment there. I start waiting 10 minutes with my dog outside to even be received. I asked to trim her face and nails did not do it very well charged an extra $7 for that you can give back it was bad, very bad. Did not charge or trim nails thanks you. The machine was down could not pay with card, had to go to the supermarket to ask for cash back in my card and paid extra fee for that, the manager’s suggestion with very poor treatment. You will never see my face in a Petco again. Thanks very much for the ugly experience"

"Unfortunately they are not capable of grooming a 5lb Yorkie. My babies face was lopsided, one side longer than the other. Took her back to get “fixed” and while the young lady tried her best it was still not right. Sje was also shaved down to her skin and the excuse was her hair was matted, meanwhile I combed her out before she got there. No style at all they just cut my babies hair off! She was suppose to have a complete grooming but yet today her dr tells me her anal glands are completely full and her ears are terrible. Called and spoke with Lizbeth the manager who told me their anal glands can fill up in 24hrs, funny because I’ve never had this issue when she’s gone to other groomers, she also stated, “ I can’t help how quickly her ears got dirty”. Pretty much no accountability just excuses! Save yourself time and money, Petsmart is cheaper and does a wayyyyy better job! Not even an apology just excuses!"

"they told me my dog was okay and was able to not get shaved completely down. i called twice to make sure everything was okay. I come to get my dog and she is shaved to the bone , no type of style , and all around looked extremely stressed and deranged. she was very frantic and kept using the bathroom, once we got home she stayed in the exact same spot laying down looking ill . this service apparently took 7 hours"