Cook Out 609 North Slappey Boulevard, Albany, GA 31701

"Drive thru person was very rude when I was asking questions about the menu she would not respond, had a very nasty attitude, got my order wrong, and food was old and cold and my drinks was watered down. The cashier at the drive thru window was very rude and had a attitude like she didn’t want to be there and was ignoring all the questions I asked her. 2/17/2024 5:00pm"

"I brought my team (7 young ladies) here to eat after match play today, and in an empty restaurant my coaching staff was ignored and their orders were never taken after my ladies ordered. 4:10pm arrival time 4:36pm. I was asked if I would like to order as my team was exiting with their food. No thanks!!!"

"We stopped in to visit my Dad & decided to eat out for lunch. I wanted Zalia’s should food, but they were closed ! So, Cool Out was next on the list. I’m glad the other was closed !! I had the Cajun Chicken Sandwich (employee favorite suggested). I had it with hush puppies & coleslaw ! Good stuff. I ended up getting a Strawberry Cheesecake Milkshake, which was also delicious. Our cashier had the best attitude !!"

"My first impressions are do not eat here, the staff are very rude. Firstly, I’d like to say I’ve never been to this restaurant before. I came for a late night snack as there is nothing else open. I use the drive-through and I looked at the menu and I had stated to the female that had answered the menu board that I have never been here. What do you think is good. She ignored the three times I’ve asked this question so then I just began to order cluelessly to what was good at this location. She was very rude and quick on the menu board. I ordered a hamburger and she said how do you want it? I was clueless to what she meant by this so I said well done? She then ignored that and then I had to ask what do you mean by how do I want it when she gave me the answer she was also very rude, and seemed like she did not want to be there. I pulled up to the drive-through window where she was also very rude despite me using proper mannerisms such as thank you no ma’am yes ma’am, and all of the other mannerisms. The person at the drive-through window seemed like she was more interested in talking to her coworkers, then to providing good customer service. 1/3/24 midnight"

"Went by here two days in a row! They have amazingly wonderful burgers and the cheese bites are divine! The workers have all been super quick and kind. I'm really happy I went out of my way to give this place a try! The menu is a little confusing at first, but one of the workers at the drive thru really helped me order what I wanted correctly! I'll be back soon to try the shakes!"