Churchills on Cherry

"Before I even start, this let me just say that I have worked in the restaurant and retail industry for over a decade. We went to Churchills for my husband's 40th birthday as he has always had good experiences there. When we came in we were greeted, seated, and ordered drinks. There was not an updated wine list so I went to their wine cabinet to review the wines that were there. We ordered a charcuterie board, my son ordered the Ribeye with a coke, and I ordered the Filet Oscar (Both $40). The service quickly went downhill when we realized we were not getting refills of coke, wine for myself, or bourbon for my husband. I ordered my filet medium rare (warm-red center) and the server did not ask my son or my daughter how they wanted their steak prepared. My husband's meal (lamb chops) came out first, a few minutes later my daughter's, a few minutes later my meal came out, and about 10 minutes after that, my son's meal came out. My first attempt at my meal, my filet was completely raw. We spoke to the server and asked her to just reheat it to about medium to be on the safe side. The steak came back out with the oscar poured over it but still very rare. We then requested them to just remove the steak and that I would just eat the sides, another employee then came out and inquired about the steak. We mentioned that we would prefer the steak to just be cooked medium so that there wasn't any further issue. The third time the steak came out it was still rare. I ended up taking the $40 meal in a to-go box as my family was already finished eating. When we received the check we were given a $280 electronic bill which included a 20% automatic gratuity. This is where this service goes above and beyond unacceptable. I watched my server sit at the bar on her phone, sent my $40 steak back twice, and was consistently having to ask for drink refills for my family and myself. In normal restaurants (even 5-star restaurants), the customary is to charge an automatic 18% gratuity for 8 or more people. I would even settle for 6 or more people. But for my family to be charged a 20% gratuity for a meal that was sent back at least two times is completely unacceptable. At that moment, I chose to be respectful and pay the bill as it was evident that there was no manager or owner available to speak to us about these issues. So at the end of the evening we paid $40 for a raw filet, and a $44 gratuity for well below acceptable service. I'm not one to complain as again I have been in the restaurant industry as well as worked in retail for fortune-500 companies but never in my life have I seen such awful service with even more ridiculous policies. If you want to charge 20% gratuity for anyone that walks into your restaurant that needs to be displayed on the menu so we at least know what to expect service-wise. Prior to this evening, my husband enjoyed coming to Churchills with his friends and fellow employees, as well as promoting this business to the other members in his chamber of commerce as well as his place of employment. I however, will not be back at this establishment and will not be recommending this restaurant in the future as I know what good customer service and hospitality is and this has been far from it. Please review the pictures below of the unacceptable cook of our steak well after being sent back and recooked three times."

"My wife and I were in Macon for a date night and weren’t sure what we wanted to do. We decided to walk downtown and I found this place when searching for a place to get a cigar. It looked almost too fancy for us but we decided to give it a try. And I’m so glad we did! Everyone was very welcoming, we chose to sit on the back rooftop balcony, there were heat lamps and gas fire to keep warm, and a large tv with sports on. We ordered drinks and I smoked a cigar recommended by Bruce (an excellent cigar) and we ordered the flatbread and asked to have it made vegan for us which they did gladly! The flatbread was like a mini pizza and was fantastic! Amazing atmosphere , service, food, and cigars. Live saxophone player. Will definitely return next time we’re in Macon."

"Mixed review here but I’ll let you be the judge… I heard good things about this place and had it on my list to visit and finally did on last night. Things I like about this place: The food was amazing! The atmosphere was also nice and chill and the staff was super friendly and checked on me regularly which is always a plus…. Oh another nice thing is the fact that you have to be buzzed into this lounge first I’ve seen this. So here is the not so nice things I didn’t like… I ordered this drink I head good talk about and I don’t not like it at all and ask for it to be replaced with my usual drink of choice…. The waitress came back and said that the manager said that it could not be replaced and i could order another but would have to pay for both because the drink was a “top shelf” drink…. So I google the drink and to my surprise the drink was only $45 for a 750ml bottle so… I asked the waitress did you inform him of the drink I had and she replied yes so this was disappointing that one shot of Mescal was considered top self and to the point that it could not be replaced which was like $18 I think for that drink…. But other than that this place was dope just make sure you don’t try drinks that you are not familiar with because you will be charged for any drinks you order. Hope this review helps!"

"Incredible service and laid back atmosphere. The couches and statement furniture pieces are comfortable and good to look at. There's no drink that's bad and there's a multitude of cigar choices. I appreciate the man who helps me choose my cigar for the night. This place is just about the classiest place in Macon."