Popeyes Louisiana Kitchen

"I don't expect great service at a fast food restaurant however, these people really outdid themselves. The stupidity is beyond anything I experienced. I placed my order and realized they had charged $3.50 for a fountain water!!!! Of course I thought they had made a mistake but the GM was called and he confirmed it. He told me that the $3.50 was for the medium sized cup. I asked for a small cup and he said they don't offer small cups. But... On the overhead menu small was listed. Also a bottle of water was only a $1.99. why would they charge $3.50? No wonder we were the only customers there. We got a refund and left never to go back"

"Subject: Disappointing Experience at Popeyes - Lack of Accountability by Manager Cameron Edwards I recently dined at your establishment, and my experience was marred by a series of concerning incidents. Not only did I find hair in my food, indicating potential lapses in hygiene, but I also observed unsettling cross-contamination practices involving the handling of money during the food preparation process. What compounded my disappointment was the lack of accountability displayed by the store manager, Cameron Edwards. When I brought the issue to his attention, there was no sincere apology, and he failed to offer any resolution or assurance that corrective measures would be taken. This encounter has left me questioning the overall cleanliness and professionalism at this Popeyes location. I urge you to address these issues promptly and ensure that steps are taken to prevent such incidents in the future under the supervision of Manager Cameron Edwards."

"Yesterday afternoon I went to pick 2 orders. Orders were given at least 15 minutes before my arrival. No body was there in the counter nor the orders were ready. I saw a person cleaning the floor inside. After saying, "hello, anybody is there" many times then a young person came & ask me. He started preparing orders, put them in in same kinds of shoppers without labels & closing the shoppers. Told me this X & this is Y. He gave me a glass & told me to fill the glass. He didn't put the straw in the order. He gave me labels after my request but not closed the shoppers. Is this normal SOP for pickup services because mostly we are having two orders to deliver. If so then it's bit difficult to distinguish the orders. Upon my request to verify the items, he said all is ok without checking. The both customers requested to verify by the restaurant & mentioned that this outlet often miss the item."

"This is typical of Popeyes that I've been to in the area, the employees are very unfriendly and ignore the customers. I place the problems with this restaurant on management. If corporate doesn't do something about the franchises, they will suffer in every market. All the Popeyes in this area are poorly run, with bad tasting food and rude employees. I think that's it for my family and Popeye's. Too many choices to waste time with a company like this."

"I would give it zero stars if I could. Food is totally uneatable. Went through the drive thru. Workers are very rude and unprofessional! No wonder they work at Popeyes…They were talking when I got to the window. Looked at me and kept talking to one another. Food is not fresh. Chicken is so tough & dry it has to be a few days old. Save yourself the hassle & go to Publix if you want fresh chicken and good customer service. Waste of time & money. My family & I gave them one too many chances to get it right. Never again!"