Truist

"I really wish they would solve their ATM situation. It’ll work for one week, then it’ll be broken for three weeks. The touch screen just constantly malfunctions. I would have to drive all the way to the Peachtree Corners location just to use a Truist ATM when I live just up the street from the Jimmy Carter location."

"Again, tried to make a simple everyday purchase online, and the card is locked and I have to go back into the branch to get it unlocked. Fortunately, I have learned many painful lessons that Truist can't be trusted with your money. Therefore, instead of going into the branch to unlock this card, I will be closing this account. I'm so thankful that I have multiple accounts. They will lock your card and keep your money and take hours to unlock your entire account over a regular, everyday purchase. It is so bizarre that a bank is like this. I get fraud, but BOA and Wells Fargo, will call and/or send a text to confirm that it is you and if they should proceed. Not Truist! They just shut everything down except deposits. It is my fault to have tarried, but I shall tarry No More. And yes, as a consumer, I do have other choices, thankfully, and these I shall be exercising. Hallelujah!!! DO NOT TRUST TRUIST!! THE REVIEWS ARE TRUE AND THEY ARE UNRELIABLE!!!"

"Only 1 star because I couldn't leave NO STARS! The worst customer service. Especially the teller Francisco U. He doesn't know what he's doing and should definitely not be a bank teller. Don't come here and if you do, don't let Francisco handle your checks and deposits."

"I can give negative star if I have opportunity to do it. It’s always same at this branch . Staff has no coordination and don’t want to help each other at all, even the customer is there I have business account, one terminal they said it was freeze . I was waiting for 10 minutes all other terminal was working . Next teller can’t help because she said she is doing night drop deposit. They need more coordination for customer who are waiting in line and help each other in staff ."

"I had the worst service on Friday. I waited over 25 minutes. Then when I tried to process my withdrawal I was told “This isn’t your signature, it doesn’t match. Now I know it’s the holidays and the tellers have a job to do. But financial institutions train you on what, and what not to say to customers. I worked for one before. I was still in uniform and was giving a hard time to withdraw my quarterly bonus. Which I do at this location every quarter. I could verify whatever she needed. But I wasn’t asked. Instead I was accused of stealing. She didn’t say the word stealing but she might as well. Please retrain tellers on how to properly address a customer. Assumptions aren’t cool at all."