Envision Credit Union

"I love the bank but the banking app is horrible I never have access to my money and when I do I have to transfer it to cash app as soon as possible because the banking app consistently is never working it’s a storm going on as we speak and I don’t have access to my money can’t buy food for my kids can’t get water I just got paid how is my account already locked up?? can’t transfer anything can’t add anything to my cash app or move to my other banking account can’t swipe my card nothing!! do not bank with them I would never recommend It can’t even call and have the issue fixed because everything is closed due to the storm and when you call there is no option to unlock your account when you call there automated system please don’t even waste you time"

"Love this bank and particularly this location! Always friendly and willing to help if an issue arises"

"Spoke to Ja'nyah in the call center (she was not in tallahassee). This is the 2nd time an Envision employee went above and beyond trying to help plus was super nice and understanding. My toddler has a bad cold and ran a fever last night, so I called to ask if I could do my transaction in the drive thru to avoid going inside the bank for the sake of my child and others. (Need a money order or sheet of checks by today) Ja'nyah was very sweet and told me she was sorry my son didn't feel well, and even though you can't use the drive thru to get money order and checks, she would still ask to see if something could be done. After a brief hold, she told me unfortunately I wld have to go inside the bank. However, even though she wasn't able to make an exception, the fact that she even tried made all the difference. Especially since the 1st person I spoke to (when I was trying to reach a different location) was nice but flat out said nothing could be done and then the line was (mistakenly?) disconnected while I was still speaking. Thank you Ms. Ja'nyah for taking that extra moment to try to help a member! (As well as Ms. Jasmine for connecting me to Ja'nyah's manager so I cld tell them how much I appreciated her)"

"I would love to give them a great rating because one of the ladies did come out and say wait a minute will help you. I preference that with that because when I got there there was a big line and two tellers. I was told when I asked that I open the account that I couldn't do that today because I needed to make an appointment. I thought that was strange and I let them know. Find me a sweet woman came out and said hold on we can help you. I was told that a young gentleman could do it. Which he did in a timely fashion. During my time they're open to count the young gentleman that set me up was great. Courteous, Swift and precise. I was told that they were making a move and sending a few people from the apalachee area to this and one must forgive them for having that many people. But I saw an army gentleman who was not very happy with the line and it said he wasn't happy with the service there. I've also in the same hour I saw a young gentleman who was not happy with his loan.They said he owed 2 years and he said he was paid off. And to see two people angry in such a short time and one tell her I thought that that would be a strange coincidence. I went to envision because I saw so many people with envision cards in Tallahassee although my experience was fixed I realized that many have had bad experiences. I only say this because I saw it. Hopefully envision will get better. They do seem like a very good crewa And they work well together."

"Worst credit union in all of Tallahassee for business banking. Avoid it at all costs. Needed to add a signer to a business account, which requires all signers be present. However, you must schedule an appointment to do so. Appointment availability is very limited, so it's difficult to coordinate a time that works for everyone involved. Not a business-friendly credit union."