Mobility Warehouse

"Our family was faced with an immediate unexpected decline in health of a very dear family member. Our first need was a mobile scooter to assist with making movement easier for a public event we had plans to attend. I did a quick search and Mobility Warehouse was the first business we saw that appeared to be reputable online. I called to check on availability and was greeted and spoken to me very friendly on the phone. That first scooter rental was made easy because I quickly learned that the staff there was friendly and really cared about finding the right product to use for my family member versus greedy sales tactics. I was very impressed by the focus on my family's need and not trying to oversell me on items I may not need right away. Shortly after this first experience, we had another need as my family member continued to experience quick decline. We needed to purchase (2) lift chairs. These are not inexpensive chairs, so we were shopping around for the best price when I suggested to my family member, we get back in touch with Mobility Warehouse again to see if they carry the product. Thankfully they did and they were significantly less expensive at Mobility Warehouse!! What I appreciate the most about MW is (1) they sell great products at reasonable prices. For our family, these purchases were not planned and were needed very quickly. Just because you have an immediate need, the product doesn't have to be overpriced and we ran across the same products that had inflated pricing. (2) Friendly Service - Not once did I feel like my situation was not important to them. Patience and kindness goes a long way especially when you are embarking into new territory. Their product knowledge and helpful explanations were game changing to me as we tried to make informed decisions quickly. (3) Flexibility and delivery - On our last visit we purchased two lift chairs that were going to two different locations. Once again, MW helped make this a smooth experience and provided the setup we needed in two different homes/two different cities 130 miles apart where our loved one would spend a lot of time. These chairs have been a game changer in quality of life and mobility for our loved one and I'm glad we chose MW for our equipment needs. There's no need to go searching for a reputable company anymore for my family and friends, I know just where to go and to refer as it was a phenomenal decision. Thank you all for being a true advocate for people with mobility needs and for providing excellent service to the community.... you are doing a fantastic job and I wish you the very best!"

"This is a great place to get all of your medical supplies. When I walked in I noticed how clean the establishment was. Upon walking in I was greeted kindly and quickly. I am so thankful for the help they gave me. I was looking to get a new nebulizer for my son since he was having an attack. Thank you Mobility Warehouse for all of your help."

"I went into this store back in January looking to buy a wheelchair. I didn't care if they went through Insurance or not. I told them I was willing to flat out purchase it from them on the spot. It took me over a month to cut through all their red tape to buy one. Then today, after receiving yet ANOTHER bill, I called to see what I could do to pay this off once and for all. The lady I spoke with said that I now owed not only more money for co-pays but also for deductible that my Insurance company didn't pay (Which was never an issue that was discussed back in January/February!). Then while trying to hash out the issue, the lady I was speaking to literally hung up on me. If there are going to be issues, let the customer know at time of purchase instead of constantly sending new bills and changing what the total cost is going to be. And DEFINITELY don't hang up on someone who is trying to work out a solution that works for both of us. For future needs, I'll just get something from Amazon."

"Have been going here for years to get my chair repaired and ordered stuff. Repair dept is always been great, figured out the issue and get things done inn a timely matter and correctly. Whenever I need Items as soon they get the doctors approval/insurance they work on getting stuff done immediately(if any delay its always been hold up cause of the doctor or insurance)"

"These guys are awesome! I purchased a lift chair for my father-in-law, and the cashier took care of everything and even set up a delivery time with us while we were still in the store. The delivery guys brought it up to his home in Decatur, set it up and showed us how everything worked for no extra charge. Fantastic service, highly recommended!"