Colonial Animal Hospital

"Honestly had a good experience with the surgery my pet needed but reception was terrible. Treated people very condicendingly when they asked questions and at times was straight up rude when I asked about medications post procedure. The vet did a good job but I wouldn't be back for the way reception treated concerned pet owners. Empathy and customer service goes a long way"

"Best vet and staff on the planet! Dr. Tammy and her staff are hands down the best. If you have to wait to get your pet and their care then do it. Jack thinks they are pretty awesome too. Another successful trip to see Dr. Tammy and her staff."

"My dog died Saturday as a result of Colonial Animal Hospital refusing to see my dog when she was sick. My parents live in Belpre/Vienna and have been taking their dogs to Colonial Animal Hospital for ages, but what is the point of a vets office if they're not going to be there for the animals when it matters the most? Belpre is a small community where we are supposed to look out for each other. My father called last Friday while they were open and pleaded with them to please allow my dog to be seen as she was sick. The dogs name is Kate and she is the smaller white dog in the photo attached. This photo was taken a week earlier on Christmas. She was only 2 years old and was the sweetest dog in the world. She suddenly got sick that Friday. My father was turned away by the staff because they stated they wouldn't see her as it was getting late. As a physician myself, if someone showed up pleading to my office to be seen I would see them and stay a little past closing because that's what people with hearts do especially during the holiday when it's hard to get in, and not to mention it's the weekend and everyone is going to be closed. My father explained the severity of the situation to them but they didn't seem to care. Instead, they told my dad to go to another animal hospital, and when we called the ones they suggested they were closed and the other office was 2-3 hours away. By the time we called back to let them know this they were closed and not picking up. That night Kate started getting worse, and in the early morning of New Years Eve she passed away. We are all heart broken, especially my mom as Kate was her life. Did Colonial Animal Hospital technically do anything wrong? Maybe not, but ethically they did in my eyes. And had the staff had a touch of empathy Kate would have been seen and alive today."

"I have been taking my cats here for 15+ years. The staff does a great job and are friendly & kind. Dr. Tammy Smith does a wonderful job. She has such a quiet, gentle kindness about her. She is always friendly. They keep the facility very clean. I have never had a bad experience. I would highly recommend them! :-)"

"Tammy and staff are the best!! Angie is so helpful!! Bless her mission work! She loves my Daddy always willing to help out sweet fur babies! Just love Tammy can't say enough!!"