Paul lyle Glasser DDS PC

"I’m not even sure where to start with this place. I originally had an appointment scheduled one month in advance and they called me stating that THEY needed to move my appointment to a different day and time (no problem, I know things happen). Then the day of my appointment I called them 30 minutes before my appointment to let them know that I would be running late. (the Decatur office didn’t answer so I was transferred to another location). The receptionist informed me that they would let them know and also stated that I had a 15 minute grace period. When I got to the Decatur location (right at my 15 minute grace period) the door was locked. The front office receptionist informed me that they don’t do 15 minute grace periods on their last patient and that I would have to reschedule for a different day and time. I feel like everyone should be treated EQUAL it shouldn’t matter if the patient is the first, second, last or whatever! Everyone should be treated EQUAL! And why wasn’t this told to me when I called to let y’all know that I would be running late. So anyway after that the receptionist said they wouldn’t be able to get my daughter in until 3 months from now. That’s crazy! I worked with y’all when y’all needed to reschedule my original appointment and for my daughter to be turned down because it was an inconvenience for yall was it for me! I’m done with this dentist office and I will not be taking either one of my children back there."

"The staff in this place is very unprofessional, front desk clerk should look presentable she looks ghetto, nails long rolls her eyes while speaking to you very dismissive!! when addressing families you should have some type of class she was slouched over the desk just tacky!!!! Every child came from the back crying, that was a red flag for me. Will not be returning office used to be better will also filing a complaint with state & compliance board."

"This was the worse dentist I have ever been to. There wasn’t enough seating in the waiting area. It took forty minutes to be seen. Once we went back they took my daughter to get x-rays, During the time she was having her x-rays I was in the same space as a teenaged male and I know all his business, umm HIPAA!!! She came out crying and in an aggressive tone and manner multiple employees told my daughter she would be alright and to stop crying. Once she got in the chair, the hygienist leaned into my daughters face and told her this will take as long as it dies if you don’t cooperate. As she was cleaning my daughters teeth, my daughter had her hands up and she asked her why do you have your hands up like don’t shoot, my daughter is in elementary school why are you saying stuff like that to her. The dentist comes in and says that she can’t have any candy, no cookies, chips or any sweetened drinks in the harshest tone. This practice will not get any other visit from me and I will not refer anyone to them. For this to be a pediatric dentistry it felt very harsh like they don’t like working with kids. They seem to treat the kids any type of way when the parents aren’t present. DO NOT GO HERE!!!!"

"I really don’t think Dr. Glasser knew what he left his practice to!!! I’ve been bringing my oldest since she was 3 she’s now 12.. I’ve brought her sister since she was 3 and she’s 5. Never have they cried like they did today.. they were all over the place and the dentist Dr. Martin has no patience with these children!! Do not take your kids there"

"I wish I could give zero stars but that is not an option. It is with a heavy heart that I have to give such a negative review. My daughters have been going for almost 4 years and my youngest who is now six always received a great visit when she went. It wasn't until she was complaining about tooth pain and I questioned it, that I had a feeling something was not right. Dr. Glasser gave a good report after each visit, parents are not allowed in the back so I never questioned him. Come to find out they were never able to get x-rays of my daughter back teeth only the front, because she was uncooperative, this was never communicated to me and I didn't find out until I requested records. My daughter had to undergo extensive surgery because her back teeth were decayed. I feel we experienced this treatment because of the type of insurance my children once had. Parents depend on physicians and dentist to be truthful with them in regards to their children's care. I am hurt and disappointed that I was not made aware sooner. We have found a new dental home and she has been receiving adequate treatments."