Aspen Dental - Acworth, GA

"Before my service, I was required to pay $507. The representative from your office kept insisting that the insurance company be contacted and that an x-ray on my account was not covered. According to the insurance company, my responsibility for payment is only $297. The amount I paid you was $507, and Aspen dental had refused to refund me my $200. They are committing a criminal act by refusing to comply with the insurance company's rules. You are in network there was no reason why I had to pay that additional $200 and that. You guys are criminals, and I will report you to the Dental Special Investigations Division. Carolyn refused to provide me with a corporate number and refused to refund my money or assist me. In the benefit of claims it even says that D0380 in an in network procedure and is considered an inclusive procedure. Stop saying that my bill is pending because the insurance company has already paid it and they can confirm it and they don’t mind sending you a receipt. I am also going to report this business to the Better Business Bureau so no one else gets conned out of money. I will let the public know to check their bill because you guys are fraud. Please see the attached."

"I had to stop by and pick up a repaired denture and a staff member CLEARLY SAW ME get my infant daughter out the car and instead of opening the door and letting me know they were about to go on break she quickly switches the open sign and runs the other way, clearly seeing me walking towards her. I understand lunch break but every single time I go in there she is super rude to me and my non English speaking mother. I’d hate to say it’s discrimination but I feel like I’m such an inconvenience to them. I’ve had my mom’s dentures done there since 10 years back and love aspen but I hate having to deal with the staff. Not all just this one particular individual. I’m heading there now and will make sure I get her name."

"At first I was happy they agreed to do the surgery, I had a broken upper back tooth. But the fact that they only except my second dary insurance, I had to pay out of pocket at 72 years old , for me on fixed income this is unfair and should have been explained to me before I gotta their. It was hard to pay that much money, but I didn't want to be in pain and not be able to eat any longer. I did it. So thank you Aspen dental Care!! For helping me.. on the positive side I am happy they were able to get the tooth out. And I didn't feel any pain during the extraction. I'm able to eat again, for it was 4 days I couldn't eat."

"This was my first experience with Aspen Dental and it was extraordinary. Everyone was very professional and kind. They helped me to schedule my appointment in a timely manner. I was very pleased with the expediency of their care. All the staff that I encountered were exceptional customer service representatives including Mallory, Kennedy, Caroline, and Tori. Dr. Daniel's was professional, through and very knowledgeable. She gave me every confidence in her care. I am glad I decided to try Aspen Dental."

"You can truly tell that Aspen Dental and their employees really do care about your dental hygiene. From the moment of the walking through the door to the moment you check out, they are compassionate and very friendly. Everything went very smoothly and I'll be sure to be back in 6 months for another cleaning! Thank you for being great!"