CVS 4035 North George Street, Manchester, PA 17345

"This is the worst place I ever visit to get my prescription, the women work in the desk is so rude. She don’t even know how to talk with the customer."

"Terrible service. I was waiting for a prescription for my girlfriend when I overhear a gentlemen complain about the wait. The pharmacist asked "what pharmacy do you work at sir?" When asking about the waiting time to get something filled. Completely unacceptable"

"Avoid at ALL costs. There is a Rite Aid right by if you need a pharmacy in the area. Anything is better than this. I have been going to this CVS for about 3 years because I moved out here and it was easy to transfer to CVS since that what I was using previously. I have a pricey, monthly reoccurring prescription orders (so, a longstanding, "valuable" customer for the brand). The pharmacy staff (and more specifically the woman who was on the phone with me today who was absolutely unhelpful and rude when they were the ones who left me a message to call in and who had zero customer service experience) is incredibly unorganized, and I have had multiple poor experiences there. No where near seamless. Texting service is not timely (which is likely a corporate issue), saying I need a script after already picking it up, and the text has a sense of urgency. Out of stock meds. No notes in my file from messages they left. People literally not having a clue how to do their job. It is not all the staff, but enough of them that it's a big impact. You never know what you're going to get. Most of the time it's slow, rude, not timely or communicative, anything else you may consider a flaw in what is supposed to be your trusted pharmacy. Not sure if there's a turnover or management issue, but highly recommend CVS headquarters take a look at this location. This review is harsh, and I have only ever given one other bad review 6 years ago on Google so trust that because I took time to write this out, it's genuinely bad. (only 4 reviews total I've ever given on here including this one) My condolences to those of you who work here who genuinely care about what you do and bring your best most competent self to work every day (or most days). News flash: don't become a convenience store pharmacy employee if you don't know how to treat your customers. If you do choose to go here or have no other choice, I hope your experiences are better than mine have been. I will not be back and potentially never another CVS again after my experience here. As you can see by the majority of 1 star reviews, I am not alone!! PS: if CVS corporate uses call recording tracking, you can listen to the call yourself, I can send you the date and time upon contact. You will notice my frustration as the call continues, as I was matching the energy I was receiving, and you will also notice the EXTREME rudeness from the very beginning of the call. Unfortunately I do not have this person's name but according to other reviews like one from 3 months ago it may be the same staff member. Or, there's multiple employees like this. I'd also like to note that it's incredibly daunting to leave a review like this when this company holds your medication in their hands (hence why I will no longer be going there) and has access to your PHI (Protected Health Information, including personal information like name and address). Upon leaving this review, I'd keep an eye out that these employees are following HIPAA compliance when it comes to my PHI, especially since leaving this review. This is just an observation, not an accusation, but given this location's track record may be worth an audit. I will be making CVS corporate headquarters aware."

"On two occasions I've went to the pharmacy where the pharmacy tech with brown hair and bangs is extremely rude with poor customer service skills. She doesn't acknowledge customers at the counter nor does she come to the drive thru window. I informed her that I will correct her lack of customer service skills everytime. Training is needed I don't get paid to train her but I will."

"Not really understanding all of the bad reviews… this is a great location. I have never once had an issue with the pharmacy here. One time they ran out of my specific medication. They contacted my doctor’s office and my doctor was able to call me in a different inhaler. Had it ready within 15 min for me. The staff is nice and friendly and they usually have what I need in stock throughout the store as well. signage on products for their deals/sales are a little off sometimes but the price checker station is convenient and great coupons."