Lowe's Home Improvement

"I probably spend more time and money than I should here. I could probably spend a million dollars at Lowe's and still want more stuff. Under cabinet lights will be my next project."

"Bought a washing machine for daughter’s new apartment. Todd was super helpful! Great buying experience!!"

"Yesterday, I visited the Lowes in Fort Payne and was taken aback by the attitude of the employees. Despite Lowes promoting a "Do it Yourself" ethos for projects, it seems this mindset now extends to obtaining customer service within the store; if you need help finding something, you'd better find it yourself---don't expect anyone who works there to help you! The experience was disappointing as I found myself on a solitary quest to locate items on my list, including a 40" ruler or Carpenter's Square, a sheet of plywood/OSB, and drywall tape which were scattered throughout the store. Despite the store not being overly busy, my search took at least 25 minutes and I finally had to stop an employee and ask him where rulers/squares were. He pointed me to the front of the store. The OSB was fortunately near the front of the Contractor's Checkout (and not displayed with the other thicknesses of OSB), but the absence of available carts or buggies compounded the challenge. At 71 years of age, while the load wasn't excessively heavy, handling a 4 x 8 ft. sheet of plywood proved awkward ; too, the area was windy (a Wind Advisory had been issued by the National Weather Service) and the wind loved playing havoc with the 4 x 8 sheet of OSB. To my dismay, there were no carts in sight. ( I did manage to get it out of the store and waited for my Brother to drive up nearby so it could be loaded, see photo of my 4 x 8 leaning and waiting for its ride,) Upon reaching the checkout, I had shared my observation with the cashier about the lack of available carts. In response, she curtly informed me that they were " all in the parking lot" (as shown in the attached photo). When I questioned why they hadn't been brought in, she defensively claimed that everyone was busy "helping customers", (a better response would have been to call her Manager and tell him Customers needed carts brought in from the parking lot?) This sounded good, but contradicted my observations, as I had noticed several employees hanging in groups of two or more during my journey through the store. It appears that socializing with fellow employees has taken priority over helping shoppers at this Lowes. I did pass several employees during my search but all of them acted like I was an intrusion to their group and looked the other way; none of them offered to help me. The overall experience left me dissatisfied, not only due to the absence of assistance but also because of the apparent deficiency in customer service skills among the employees. I left Lowes with a resolve to explore alternative shopping options in the future. Unfortunately, while Lowes may have been short of staff, I witnessed more than enough employees (in my opinion) to have permitted me the time of at least one helpful person; instead they were running together like a pack of coyotes a couple of them hand both hands in their pockets ( I guess they were on break). They seem to enjoy "working with each other" a little too much! I would not recommend the Ft. Payne Lowes to anyone as the lack of assistance and subpar customer service detracted significantly from the overall shopping experience. Don't let anyone give an excuse for being short staffed, for there were plenty of employees on the floor; they just weren't helping customers (in fact one group was joking with other members of their group)! Note: In the photos you can see the parking lot is not crowded except for the bunch of buggies/carts who were hanging out in a group in the parking lot just like the employees who were grouped together in the store. Guess they needed some time to "air out?" or were "on a break?" Don't waste your breath commenting about having no cart or help finding anything at this Lowes with the young lady who works at the Contractor's Checkout."

"We bought a 7.5' Hudson Pine artificial pine and to our dismay there wasn't a plug from the tree to the electrical outlet. The store management refused to give the power source plug to us. We have normally shopped with Lowes in the past with our military discount and friendly sales associates but will return this tree and likely never return."