LA Fitness

"I just signed up today and had a great experience. Very Friendly staff. I would recommend this gym to anyone"

"By far the cleanest gym in town. The staff is super friendly and knowledgeable about healthy lifestyles and habits and how to maximize your workouts. The group fitness classes are the BEST! Zumba with Rubi, Aline and Erica is the best cardio workout a girl can ask for. Jacquez knows how to get you fit and in shape. He is always so professional and helpful. Such a great addition to this Sugarhill location.. Jonathan is the best! Very friendly and approachable with great communication and leadership skills. Alex has exceptional leadership skills, truly cares about staff and people and the gym. She always has a listening ear for concerns and gets the job done! Ms Karen and Ms Pam are always a treat when you come in. Their enthusiasm and smile is contagious. David does an AMAZING job at keeping this location immaculate! Trace is super friendly."

"I loved cycle class with Andrew! He is such a nice guy, full of positive energy! He plays good music!"

"I signed up at the Buford location, and that gym is super crowded, tried this gym and it was very clean, the machines seem well spaced and you’ll have no trouble if you come and do your workout. Restrooms is where many gyms lack cleanliness and this one passes. Like that they have sanitizing wipes!"

"Have been a member of LA Fitness for a number of years, 13 at least. Started going to this location when it first opened. I am writing this review and giving it the single star because of a recent experience I had this evening with an employee. The Employee Zoey Lee said she is the new Personal Training Director. I actually spent more time trying to get her name so I could report her unprofessional behavior to the corporate number than I did with the actual altercation that caused me asking for her name. She was in a heated argument with two other members over the personal training area. Recently, this location had her come in within the last couple weeks to as she put it "revamp the area". Most members that have been at this location for any length of time will tell you that the area is hardly ever used by the LA Fitness staff, but a lot of members used the area. Quite frequently, actually. She said that they are now enforcing the policy on the posted signs stating the area's use per the signage. I attempted to enter the argument to provide Zoey Lee and the members some context on their arguments to hopefully deescalate the situation. Zoey Lee's response was to say that I was threatening her now too. I was taken aback at the response given that I did no such thing and she continued arguing with the other two members; stating amongst other things that "and if I have a client I will tell you to exit a machine or bench on the floor if I need it and you have to follow that instruction". I asked to have her name so that I could file a complaint with the corporate office considering I had not threatened her and her tone, which was already unprofessional had now turned antagonistic and extremely hostile. She refused to give me her name, I asked to speak with the person in charge. I was told he was at his desk, I asked where that was and she told me to "find him over there just get out of her face." I did speak with Jonathon M. the Fitness Sales Manager who told me that he did not know her last name but that her first name was Zoey. I asked if he could pull up her employee number and or her email address so that I could properly identify the employee that treated members with such disdain. He said that they do not have employee numbers and could not disclose her email address. I repeated again that all I wanted was her first and last name so that when I call the corporate office to file a complaint it would be against the appropriate person. This charade went on for about 10-15 more minutes, with Zoey interrupting the conversation that I was having with Johnathon M. to tell me once more that I was wasting my time and hers. I again asked Zoey in front of Johnathon to please provide me a way to appropriately identify her to the corporate office and she refused. Johnathon M. again told me that he did not know her last name and that this have not been the first time that she has antagonized members with her approach and handling of the company's policy for the personal training area. I told Johnathon M. that I would call the corporate offices and provide his information as he was listed as her superior and hopefully he would be able to direct the corporate folks to the appropriate employee. That is when he told me that her last name was Lee. Zoey Lee. Zoey Lee in the midst of this exchange told me to just do what all the other "idiot members do and threaten to just quit the gym, but never do because we dont matter". I informed Zoey Lee that my personal health is worth more to me than her approval or lack thereof. I rate this place with a single star not because of the enforcement of the policy that is well listed inside the gym about the personal training area. I write this one star review about Zoey Lee and her absolute inability to understand how her immense unprofessionalism when dealing with members(which by the way if she handled it correctly she could have maybe tried to SELL SOMEONE ON THE UNUSED PERSONAL TRAINING AREA INSTEAD OF BERATING MEMBERS ABOUT THE POLICY). More to this but I have hit char. limit."