Onelife Fitness - Austell

"This has to be the worst experience I've had with a business I've never even stepped foot in. The woman working the front desk on February 6th, 2024 around 3 PM was one of the rudest people I've encountered in a while. Was surprised to even speak with her today considering this gym never answers the phone. No matter how many times you change your communication preferences, they will continue to harass you until you call & personally request them to no longer contact you. I've had fast food customer service better than the customer service displayed here. And Jason, the AM, although extremely polite, seemed to just be trying to save face."

"Find a better gym. This gym is in a disarray, literally & figuratively. No one wants to workout in a construction zone. Lisa and Hope with membership services should know that when you change ownership and demolish certain services, you can’t force clients to continue paying for a membership. Very poor customer service skills from Evofit or Onelifefitness, which ever one they’re going by at this point. Don’t waste your time or money. You’re better off at planet fitness 5 minutes away."

"For the OneLife Fitness chain across Georgia, this certainly was the worst location I’ve popped into for a workout. This location in Austell is advertised as remodeled and is not. At all. While it may be in the process, a lot is lacking from this property at the moment. The equipment was old and very dirty, but worst of all broken and untidy. Certain weights for dumbbells were completely missing- and it was almost an empty gym. Other pieces of equipment were completely broken off and unusable. Cushioned handles were broken as if a dog had chewed them up. Carabiner clasps were broken and could not shut to hold your weights. Some benches had literal holes in the seat the size of a tennis ball. There was some sort of black buildup caked all over most equipment like seats and handles, which makes it a deterrent to use. It was hard to change positions/heights of certain equipment because it hasn’t either been recently oiled or maintained well. It’s not only hard to use equipment here- it really can be hazardous to gym-goers! There were no signs for a media room, pool, locker room- a lot was under construction. The ceiling tiles are actually sinking in upstairs and the ceiling itself was very shallow considering you have stair-masters up there. The bathroom is untidy with green mold in the sinks and hardly any soap, and smells/ feels like it has no ventilation. My workout was shortened by how little I wanted to be inside this gym. Over all, the gym is not great. Another review stated adding in more natural light- that would be a lovely addition. This sort of feels dark and prison like inside with its layout and lack of windows towards the back. This chain is usually incredibly clean, tidy and for the most part the equipment is newer. I know it’s undergoing a transition period, and I’m sure this location will be as great as previous OneLife fitness centers I’ve been to, but for the time being I wouldn’t come back to this specific location until more remodels happen. For OneLife HQ- The old equipment needs to go! You cannot have a safe gym environment with faulty equipment, please fix that. However, the two redeeming parts of this location were a friendly staff and a younger crowd. If that’s something you’re looking for then this place has that."

"They are still doingg some finishing touches on this facility. It is nice. The front desk always have smiles. One Life is a great gym. They offer a lot of different classes. I love having access to the sauna and hydro massage."

"I can tell one life just bought this but I was very disappointed in the presentation. If you knew you weren't ready to open why open? Gym is extremely dirty. Equipment cable broken and pads on bench torn.... Presentation matter.. I figured they will be getting this together.. Space has potential but right now it's just not a good gym.. One life get this one up to par like the Carrollton location"