The UPS Store

"Came into the store to have a figure packaged and sent out to California. The rep couldn't answer any of my questions, and expected me to know everything about the UPS store in Cali and which one was the correct one to send it to. A few days later, I get notified that the UPS store in Cali refused the package and marked it as RTS. After several calls, I had to go to this store in person. They refused to give me any kind of refund because "we already made the label and had to pay for it.". Since when does the customer pay for a shippers mistake? They also wanted me to pay again if I wanted to send it back or change the labeled address. When on the store, the manager also wouldn't come speak to me directly. So the employee I was talking to probably never actualky spoke to the manager and just pretended to. Or at least that's the perception. I dont usually write revies, but this was hands down, worst experience I've ever had with UPS. Side note: most of the employees at the desks with exception of one were just lazily hanging out are mostly nonresponsive to a customer entering the building."

"This store is horrible. I know working customer service is terrible but the employees are sullen and rude and move at a snails pace. They just stand there looking at a long line of customers putting boxes together or walking in the back and staying there instead of helping customers."

"This store is very rude to the community that uses it. This guy specifically was extremely nasty and impatient with me. I had several items to return to Amazon and he acted as if I was an inconvenience to him for patronizing his establishment this is twice this has happen by two different employees. I’ll go to a UPS THAT VALUES its customers."

"Xavier was terrific in helping me sort out a large return. Although other staff were as overwhelmed as I was, he stepped in and helped me get it done with no slowdown to the people on line. Thank you Xavier!"

"This store is the most poorly managed UPS store I've ever been to. Although I sent my order to them three days before I plan to pick up, I still called before I got there to ensure it was ready. They said they had not received the order so i sent it again and followed up with a phone call again. They said they had it and it would be ready when I got there. When I arrive at the store, there was a line of 12 people and one clerk at the counter. When I finally got to her the ordered had not been produced. It took her 20 min to get it ready and by then the line was out the door. If you value your time, do not go to this store because they sure dont."