United Auto Care

"Terrible, out of $3k and cars still not fix. Do yourself a favor go somewhere else. The technician is will blame you for their mistakes and then try to sell you $8k engine for an old car. Receptionist Danny is great."

"I never thought I would say the words "honest and fair" in the same sentence when describing a auto repair shop. That was until I ran across United Auto Care. I own a 2010 Range Rover who's brake pad light displayed as needing repair. From the initial phone call to UAC I felt at ease. Took my Range in and they did an inspection and gave me a quote to the repair cost. Although high, i knew it was still cheaper than taking the car to the dealership. Received my car back within 2-days only because i requested a additional part to be replaced that had to be ordered. The drive out price was cheaper than the estimated price because during the repair they determined that my rear brakes didn't need to be replaced...so they didn't. I wouldn't have known one way or the other but they did the HONEST thing and didn't charge me for a parts and repairs I didn't need. I can tell they are Faith based individuals and it felt good to see honest, sincere, and trustworthy people. I will be back and will recommend them to all my family and friends. Thanks Danny, Jeff and the rest of your amazing team...FAVOR!"

"This company scammed me out of $600. It is good to know your car and things about it when dealing with shops. I took my car to them to get a noise diagnosed. When I dropped the car off, I told them exactly where the noise was coming from and knew exactly what they had to do to attempt a diagnostic. They told me one price. 4 hrs later, of course that called me with another price because they had to remove maybe 10-12 bolts in total. Almost $200 more for those bolts. He GM calls me 3 days later and says the 1 hr job took them 4 hrs to do. He claimed that I needed new parts that were just installed a week or 2 ago before. I asked him how did he determine this. What damage did you find? He replied, “we didn’t have to look, you had already told us”. I kid you not. He was not able to tell me where he found ANY damage because there WASNT ANY. So fast forward. I instructed them to put the parts back together which when getting a diagnostic on a vehicle has always been included all of my life. But this shop tried to charge me another $400 just to put it back together. So they charge you to take a part off and charge you again to put it back how they found it. I asked to speak to owner, Ryan. IT NEVER HAPPENED. GM had every excuse in the world. Then proceeded to tell me that the owner said he called me and discussed a price with me and I kept telling him he didn’t. Hours later he claims that the owner “must’ve” talked to someone else with same type of vehicle. I asked him why wasn’t I told that it would cost to put a part back on after taking it off before they took it off. He kept changing the subject. So in essence, paid $600 for nothing. Vehicle is no longer making horrible noise after changing the oil pump at a different shop. Mind you I was told the lifters and camshaft that were brand new, needed to be replaced for $6800. That’s the price of the entire engine plus 25%. If I didn’t know any better, they would’ve did me much worse! DO NOT GO HERE!! I will be taking the next appropriate steps!"

"United Auto Care is by far the worst auto repair shop my husband and I have ever dealt with. Sadly we dealt with them unsuccessfully for several months, and our vehicle was never actually repaired. They were rude, deceptive, and condescending. We never really knew what was going on with our vehicle, and whenever we called to inquire on the status of the repair the employees seemed bothered or irritated. Every time we spoke with someone we were told a different story. Over the course of several months we spent thousands of dollars trying to get our vehicle fixed and they could never really tell us what the issue was. When we requested refunds for deposits and repairs that were allegedly made but somehow never actually fixed the issues we were bombarded with excuses and policies to justify why weren’t eligible for a refund! It was a total nightmare! I wouldn’t recommend this repair shop to my worst enemy!"

"Had a bad noise coming from my vehicle and called in a panic. I travel for work and can’t be without my vehicle. Ryan and the guys were able to diagnose the issue as soon as I pulled up and had me back on the road within the hour!! Ended up being a small issue (thankfully) and I appreciate their honesty and great prices. You can definitely trust Ryan and the guys at United. Thanks y’all!!"