Duncan's Auto Care

"My family has been using Duncan’s for years, but I will never go back and will encourage them to go elsewhere as well. I had an ac compressor installed elsewhere and needed to have a Freon charge. I called and stated that I would be fine with dropping the car off and leaving it for them to do the necessary work. The owner said there was no need and I could come by that evening because it wouldn’t take long. I was told that a charge and seal would be performed. I expected the seal as it would be pointless to fill it up with Freon otherwise. The Freon then leaked out in less than 24 hours. Obviously, the leak test (which is on the invoice) and seal were not completed. Upon calling to let them know what happened, they said I would have to bring it in for a leak test. I informed them that was part of what they were originally supposed to do and they denied it. I asked why the leak test and seal were not done bc that’s the only explanation for why it leaked out. Only then did the owner admit they did not have time that day and I shouldn’t have brought it at that time, despite being urged to do just that. He said they could do the leak test but he would have to charge me for the Freon again. He also made an effort to blame the mechanic who put the ac compressor in, which has nothing to do with whether he did the leak test and seal or not. It’s not hard to test for leaks first and then put Freon in, neither is it difficult to be honest about the time a job will take and do what you tell the customer you are going to do. It was a waste of time, money, and a huge show of poor business."

"I can't speak to the quality of their work, but I certainly can to their customer service. I left my car there for an estimate for an oil leak. When I received the quote from Duncan's it was $200 higher than another reputable place in town. I went right in to pick up the car and was getting into my car to leave when a man followed me out and asked if I had paid the "service fee" (which was over $60). Mind you, I wasn't told about the fee ahead of time nor did I see any sign that indicated that. When I mentioned that to them, both he and the woman at the front were visibly annoyed and then she asked what i did for a living which was totally inappropriate. She said in a harsh tone "Would you work for free?" She then accused me of being dishonest and was really rude! I was actually considering paying it because I'm NOT dishonest, but because of her behavior and rudeness, I just left. BTW, the other place I mentioned gave me a quote WITHOUT a service fee! I'll certainly take my care back to them!!"

"Wesley Duncan and his mechanics are excellent! His prices are fair for all services performed and it is a very pleasant experience being there. All of them are professional, friendly, and they care."

"I have been using Duncan’s for quite a few years. Wesley worked on our cars 20 years ago when he was a mechanic working for a local company in Buford. After he opened his own shop we kinda followed him and since, he and his mechanics have worked on all of our family vehicles. At Duncan’s you get cutting edge service and technology from folks you’d like to have as neighbors. I wouldn’t tell my grown daughter to take her car to a shop that I didn’t trust. I find it comforting to know we have a local mechanic we can trust to do a proper repair or service at a reasonable and fair price. When you find one you stick with them."

"In and out in an hour for a rearview mirror replacement. Nice cozy waiting area with TV and coffee, and good customer care. I’ll be back for sure, since it’s close Home. Recommended."