Metro Automotive Services LLC

"Friendly service and everyone is very knowledgeable! I was in and out for brake pads in less than 30 minutes."

"I didn't have any problems. He was quick and reasonably priced."

"I paid $745 just to drive off lot and car cutts off, was told car was fixed to find out later on it wasn't even test driven. I will not be returning and suggest new people stay away. $745 down the drain"

"All I wanted was a simple tune up on my truck. Went to this place and a $300 tune up turned into thousands of dollars of work to get my vehicle running correctly. These people do not know what they are doing. They tear up your vehicles , perhaps to keep you coming back. NEVER EVER take you vehicle to this place. Just a tune up from this place has caused me so much stress and money!!! Don't take your vehicles to this place. This is si sickening."

"Where do I begin? I took my vehicle in on 11/4. I had it towed there due to what we thought was a faulty fuel pump. I was advised the cost would be $610 and I could pick the vehicle up the next day. The next day turned into four weeks of them not being responsive to my calls and not being able to fix the vehicle. However, I thought the owner was fair by advising that he wouldn't charge me for the labor, just the fuel pump because they couldn't get any power to it. Needless to say, my dad passed away and I was out of town twice for his funeral and arrangements. I didn't get one call from the shop. I was out picking up some food at the restaurant adjacent to the shop and decided to go in and let him know that I was back in town and would have the vehicle towed by my insurance company in a few hours. It was raining out and the trucks were incredibly busy. I looked and noticed that there was a plastic bubble wrap tarp over my driver's side window. Me giving them the benefit of the doubt and a kudos for keeping the rain out, I thought the truck didn't have power and they couldn't get the window up. What I saw next made me so mad I was moved to tears. I walked up on my vehicle and there was a dent and rust colored indentations on the rear driver's side door. I'm mad because I know good and well that this occurred here as my truck is in pretty good body condition. When I lifted up the tarp, the entire driver's side window was busted out. My glove compartment was ransacked and there was water in my truck. Seats wet, floor wet, every item in it thrown about. But guess what? Metro Automotive Services never called me to advise me that my vehicle had been vandalized or that someone tried to break in it and caused damage to it. I went in and asked the owner what happened to my truck? He tells me that they had break ins in the area and that my vehicle and another vehicle on the lot were damaged. I asked him if he had insurance mainly a garage keepers commercial automobile policy? He says no because they have a sign posted that they are not responsible for any vehicle's left on the premise. I advised him that my vehicle was not left. You accepted it to perform a service that you could not perform. In addition, I haven't even paid for the damages and you are not charging me storage because you knew you couldn't fix my car. I was calling three times a week and getting the run around. When you accept a vehicle for repairs, its under your care, custody, and control. Also when you have vehicles blocking your notice signs and you never have your customer's sign anything acknowledging that they read it and understood it, that sir wont hold its weight in court. I asked them if they called the police so that I can obtain a copy of the report? He says no. Are you kidding me right now. You had a break in and didn't call the cops to document. He says that's for me to do. How am I going to call the police if you didn't advise me of the break in? I called the police and they took statements and said this is ridiculous. This is a distraction from them taking responsibility for the damage to customer's vehicle. I had comprehensive coverage on my truck. It's a beautiful automobile and just had a new motor and transmission, new tires and rims and somebody broke into it and you couldn't call the owner? Was there really a break in? Because it sounds like a lie. Needless to say, he doesn't know that I'm an insurance adjuster and this is what I do for a living. Either your insurance carrier is going to pay my insurance back and my deductible, or Metro Auto will pay it back personally. I'm not done with my reporting. They tried the wrong one this time. This was at best unprofessional and improper. Don't do business here. I chose this shop because of their rating and because I support black owned businesses. But the way you guys did me was wrong and you're going to have to pay for it. I had to have my tore down truck towed back home and still paid them $285 when I found the damage because I'm an honest person. Don't take your vehicle here."