Regal Hollywood - Gainesville

"I took my mom and her friend here on Sunday and we had a wonderful experience. I had trouble pulling up our tickets on my phone and Carlie was so patient and helpful. Once we got that resolved she helped us get refreshments and was so pleasant and lovely. Carlie was exceptional at making our outing very special. It's very refreshing to see employees who are so helpful and caring."

"I don't know exactly why The Book of Clarence isn't showing at the nearby theaters but I hope all movie theaters will allow this movie to be seen. This is a fantastic movie and I feel like if they don't allow this movie to be played it will be a racist decision. This movie was better than the New Color Purple. I encourage everyone to watch this movie and take your friends, parents, spouse, or etc. This is dead wrong that they yanked this movie out of the nearby theaters. I'm feel like any new upcoming movie that caters to colored folks the industry do not give them fair recognition. I pray that the board members from Regal will take heed to my post."

"If I could give this theater zero stars I would. I would even take as far as rating it in the negative based on my experience today. Arrived at the theater around 3:30 for a movie that started at 3:40. Long line and it didn’t help that we didn’t purchase our tickets online. Even if we did, you buy the tickets and the snacks in the same line. There seemed to be only ONE employee working, the guy behind the counter. No one taking the purchased tickets and directing people to the correct room. No one helping him out when there’s a line with nearly 20 people in it. He was so backed up that he leaves to look for other employees. First he went through the employee door immediately behind the counter. After several minutes he comes back. Still alone. Checks out one customer. Then comes from behind the counter and walks to the employee door that’s at the front entrance. This is where I went to ask for a manager. Before I had a chance to do so, a boy who also worked there named Conner is who came out first. He has to be the most insolent person I’ve come across in a very long time for someone deals with customers. If you’re going to have the gall to speak to a customer rudely, don’t turn away and slam a door in their face. Yes, you read that correct. I then knocked (banged) on the door because I was truly taken aback by what happened. Being the coward that he is, Conner then walks by me very quickly to go work behind the counter. The manager, Zach, who was in ear shot, is now who I’m speaking to. I asked what they planned to do with this long line of complaining customers. He says he’s working on it, fine. I also told him that Conner owed me an apology. My family has now purchased tickets and snacks. When speaking to Conner at the counter to tell him he owed me an apology, I was blatantly ignored and talked over. Repeated myself in a very clear manner that he owed me an apology, to which he turned his back on me and went through the door. Running off as a coward - I use that word again because if you’re going to have the audacity to be that rude, stand by it and don’t run away. Speaking to the manager Zach, once again, I told him that Conner owed me an apology and that he ran off when I told him as much. He assured me he would “talk to him” to get the full story. Told him again that he owed me an apology; he could do it infront of all the customers or if he wanted to do it with just me, I was fine with either. I asked if he would be off shift by the time my movie was over because I didn’t want to miss it. Zach stated that Conner would still be on working and he would talk to him. If that happened, I’m unaware as I expected someone to address me once the movie was over. Because who has the time and desire to pay $50+ to miss part of the movie and previews. After all this is why this complaint started, because they were too backed and making people late to see movies. Mind you, in the minutes that this happened, more employees appeared. Zach is working behind the counter with the original employee and 2-3 other employees decided to start working. I’m still blown away how an employee can be so disrespectful to a customer and a manager not follow up with said customer??? This is the exact reason why I don’t spend much money in Gainesville. It’s worth a 30 minute drive to go to the movies in Buford. There needs to be additional training at this location, especially to Conner and the other employees who were elsewhere probably twiddling their thumbs while one employee is doing all the work."

"We have visited Regal Hollywood on two separate occasions and had excellent experiences on both our visits. We have the unlimited Regal pass for myself and my wife both, and we normally visit the Dawsonville location, but some movies are only available in Gainesville. On both our visits, we found the theater clean and welcoming. The bathrooms have always been very clean and in working order. The men's room inside the theater area has one toilet that is out of order, but with our current economy, that is not unusual at many businesses. The sound and video quality of the films is excellent and the theater itself has been clean on both our visits. The seating is very comfortable. We have not had to wait in line when we arrive for snacks or beverages; the staff are all very friendly and helpful based on our experiences. As other reviewers have stated, the building is older, but with so many theaters closing as more people stream content at home, I feel lucky to have a place to go. When you leave the theater after dark, the parking lot is dark, and with crime, I always bring a pocket flashlight and try to park close and be aware of our surroundings. Not really the fault of the theater but just a fact of life today. If you show up for an afternoon movie, it is something to be aware of."

"Staff is hit-or-miss, seats are painfully uncomfortable, food comes without a carrier. The staff is either friendly, or doesn’t care. If they don’t care, you won’t even get napkins if you ask for them. They’ll say they don’t have any out of laziness. I would guess the management either doesn’t care, or doesn’t pay attention. The food is okay, but extremely expensive. They also never have any new things to try. Some different flavors of popcorn or candy would be nice. And you’ll be sent with your food WITHOUT A CARRIER. Good luck holding your drinks, napkins, popcorn, and snacks as you get out your phone to show your ticket. Once you get to your seat, you’ll notice they are made at a straight 90 degree angle. The human body isn’t shaped like that. Eventually, your back or neck will hurt. I’ve been coming to this theatre for years, and they have not ever changed the seats or food options. I wish there was another theatre close by."