The UPS Store

"Always are nice and help me out as fast as they can. It can be busy at times"

"10Aug I came into the store to drop a return back to Nike in its own box. The rep scanned my return code from my phone, printed the return sticker and put in on the box. 8 days went by, there was no update that there was any tracking history or had it been returned to Nike. I personally went back to the store and showed the receipt that was given to me that the shoes were dropped off. The rep was not helpful, did not even bother to check to see if maybe the box was still lying around the store, had a very nonchalant attitude as if this was not her problem. She informed me that I will need to file a claim, however I could not because the return was not initiated from my account. Luckily, once I spoke with Nike and I informed them of the loss, they still granted my refund; but I would not use this UPS anymore due to the customer service."

"**MUST READ** This is my heart felt and favorable review of my experience with Melissa, the “Rock Star” Store Manager at Fort Benning UPS, better described as the “Ft. Benning UPS Guardian Angel”. Melissa’s customer service is more like “customer ministry” because Melissa stops at nothing to take special care of her customers, going the extra 1000 miles, exceeding expectations, problem solving, and advocating for others! The United Parcel Service is a better company, and VERY fortunate to have Melissa represent their Ft. Benning location! BACK STORY: Yesterday, Melissa received a phone call from a VERY distraught and emotionally charged (out of state) customer who had been left out to dry by the local USPS at Ft. Benning. That customer was me. My Army Soldier’s Express Mail, containing priceless letters from home, family pictures, and carefully selected scriptures/prayers, that were NEVER delivered to my soldier! The tracking # indicated that my mail was just sitting on location at Ft. Benning USPS for days and scheduled to be “returned to sender”. I must have called the back-office USPS number 50+ times over the course of 3-4 days, but NO ONE WOULD ANSWER! That’s when I had an epiphany to call a neighboring UPS store to inquire about what I should do? Can I just say, from the moment the Store Manager, Melissa answered the phone, I felt relief and comfort? I knew that I had just landed on safe ground. Within two short minutes, Melissa was on the phone with an employee at the local USPS location, explaining the details of the problem, providing my tracking number, and REFUSING to accept “I don’t know” or “I can’t find it” or ANY OTHER EXCUSE that the employee postured over the phone (I was on speaker phone and heard him)! Melissa told the USPS employee “Look, this is the mother of a soldier, this mail is very important to her, she spent several hours writing scriptures and letters to him, please help!” Melissa was PROFESSIONAL and DIRECT with the USPS employee. After she exited the USPS phone call, Melissa gathered my contact information, assured me that she was going to call me back with an update from the USPS employee. No eloquent words are sufficient enough to describe how utterly MOVED that I was and still am, because of Melissa’s heart and determination to stand up for me! I was not even her UPS customer (BUT I AM NOW!). She did not have to do any of the above, but she did – and because of Melissa’s fierce advocacy and compassion, she brought 100% resolve to this incredibly frustrating mess. My Sweet UPS Guardian Angel lit a forest fire under Ft. Benning’ USPS A$$!!! AND NOW, MY SOLDIER WILL BE RECEIVING HIS LETTERS/SCRIPTURES/PICTURES FROM HOME!!!!!!! As if this was not enough, IT GETS EVEN BETTER! My Angel Melissa helped me print another “letter from home” (written the night before), along with beautiful color pictures and my soldier’s favorite song lyrics. All from the comfort of my home in WA, I emailed the UPS store the documents and Melissa printed everything to perfection putting extra love and care into this mailing too (sending me pictures of the final order and making sure it was flawless before shipping it out). That last letter to my soldier was the best one yet, for which I trust will bring him much comfort and love from home. Melissa if you are reading this, I just want to say, “Thank you again, from the bottom of my Army Mother’s heart!” You really have a way of turning storms into sunshine! The world needs more people like you! May you be immeasurably blessed by those who surround you, as you are such a blessing to others! W/love, Lisah"

"If it wasn’t for Bryce, I would have rated this Fort Benning location a one star. I came in on a busy Saturday to return my direct tv equipment, I had 3 receivers that needed to be scanned and the lady only scanned 2 receivers. I asked her why she didn’t scan the 3rd one and she said it wasn’t necessary. I knew something wasn’t right and she wasn’t going to scan the 3rd one. Later on that evening, I received an email from direct tv that 2 of my receivers have been turned in and that I was missing the 3rd one. I was so angry when I returned back to UPS that following Monday. I tried to tell that lady about the different barcodes, but she didn’t listen. Luckily, Bryce was in there and he was able to help me find all my items and scanned them correctly! Thank GOODNESS! Seriously! It’s not hard to do the right thing the first time, I don’t care how busy it is, you shouldn’t take a short cut. So thank YOU, Bryce!"

"I went up to UPS on November 20th and told Melissa, an employee that my friend did not receive her package that should have been there on the 18th. I went in the following week to send something else she told me she started the claim on 25th which I thought was weird because she did say she was filing the claim on the 20th. She also said I would receive a refund in 15 days. I went in there yesterday and asked she then proceeded to tell me she said 30days which she did not, then she said she told me they canceled my claim and trust me I would remember that. Them she said my friend had to sign a letter which the lady I talked to directly on the phone at UPS said that was not true. I loved how she blamed my friend, she said I would have got my refund had she signed it on time then she blamed UPS. To top all of this she was talking so loudly throughout the store as she was walking, almost yelling about how I know all these things in front of other customers which I didn't. I don't lie! I was beyond embarassed. I go in there all the time, I don't even bother with the post office here. I don't like being treated that way everyone was looking at me and when I asked her to call she became irate. I feel like I've been lied to about my refund and I feel like she was very rude and disrespectful towards me. The owner works there as well and he is one of the nicest, calmest, most personable man I have ever met. Now Melissa acts like she runs the place. I'm never mailing anything from that UPS again. On a side note if you need to do a claim you can do it all by yourself on the UPS website, I didn't know that. It eliminates the middle man!!!"