The UPS Store

"I went into the store and was greeted by a woman saying “Amazon returns, go to the kiosk” without even a hello. The kiosk was being used by a customer who had obviously never used it before and was trying to figure it out. Another customer walked in as I was waiting and asked the person working what they were supposed to do and instead of answering her question, the person working yelled at the customer at the kiosk “ma’am all these people are waiting for you. How much longer are you going to be?” The customer at the kiosk shared that she was overwhelmed because her mother had recently passed and was very offended by the person working trying to rush her. When I got to the kiosk, instead of asking to help me, the worker asked me “do you have all your labels“. There was a total of about nine people waiting by the time I was finished with my transaction at the kiosk. The person working never asked any of the customers if they need any help.. She just kept confirming that everyone was doing Amazon returns and made them wait with no direction. There’s no point of having a kiosk doesn’t make the transactions any faster. The employee could’ve been processing returns while I was doing my transaction at the kiosk. The employee was a black lady with glasses and blue contacts"

"So I came here today at 4:16 p.m. a tall slender black man with a red long sleeve shirt.was the rudest person I've ever experienced wow doing business here . He was very unwelcoming and very rude with his tone and made It obvious that he was bothered by answering questions I asked him do I need to have a box he shrugged his shoulders and walked away and told me to use the computer I asked him w A second question which resulted in him mumbling" I don't care about this job this is just money. So I replied there's expectation of service for customers So I asked him why don't he resign and let someone who's friendlier work here in his spot and he told me I don't care and he told me to have a nice day so I walked out didn't even complete my transaction because I was so disgusted by his demeanor I didn't feel comfortable in the store he is not a good representation of the UPS brand and a person like this should not be working in this environment he has no customer service skills and don't care."

"Today Dec 1, 2023 at 11am was my first and last time coming to this location. The lady/man whatever IT is had a horrible attitude. I went there to return an Amazon order and didn't know there was a self service kiosk. I stood in line and she/he (sorry Idk it's pronouns) asked me what I needed help with and I was rudely pointed to the kiosk. Usually I'd give the front desk person the box with the merchandise inside and they'd just pack it up and process it but this time I had to take it out of the box and place the merchandise in the bag. Leaving me with an empty box. I asked what should I do with the box and i was rudely told that it was for me to keep...I said I have no use for the box and I was sarcastically told there was a trash outside the store. I should have kindly left the box on the counter in front of it's face. Looking at the other reviews I'm sure the other customers have the same problem with this same person...this problem needs to be dealt with asap!"

"The clerk was very rude. She acted like the package I had to return was toxic. I had a label on my phone. She asked if it was going to the same address on the box, and I said I didn’t know. As I looked at the address on my phone, she told me that I would have to print it off at a cost of $2. Totally unhelpful."