The UPS Store 821 Dawsonville Highway, Gainesville, GA 30501

"The older lady is probably the rudest person I’ve ever encountered. She acts like she is not getting paid to be there. I paid UPS over a 100 dollars to ship my package overnight and they failed to do so. I came back requesting a refund. 5 days later and still no refund and no package. The lady said I am not the only person that is waiting and other rude things. Is this common occurrence that happens with UPS? She needs to take some training classes for her customers services."

"The store smelled like rotting food and the woman scolded me for not sealing the box properly even though every other store I’ve been to has been happy to help and seal my packages."

"Had an Amazon return with qr code that said no box needed. I brought the original box just to be nice, and she said I had to buy tape for $6. When I told her that I had a no box needed qr code she said that Amazon doesn't do that anymore even though a printout posted in the store still shows it. Called Amazon and they said she is wrong. If you have a no box needed, you don't need to pack or pay anything."

"Worst Customer Service. MANJU was very rude to me, my co-worker and an older woman who needed assistance with an amazon return. When i told her she didn’t need to be rude to her customers she told me i was being rude when all i went in there for was to get a paper notarized and the man did it wrong that i had to go again to get it re-done."

"Absolutely terrible customer service received from the older lady. She needs to be retrained or simply let go based on this recurring issue I see in every review. Constantly just says “we can’t do that” going as far to say we don’t tape boxes?? Like hello, you are a shipment facility that is the very least you can do. Zero customer etiquette or care shown to the patron relationship. I was then helped by the very lovely younger girl and she was super assistive (doing everything the previous lady said that you could not do ironically enough). I am a regular at this location and I have the exact same issues every time. If you find yourself this disgruntled perhaps it is time to find a new occupation or retire. Her line always takes three times longer to be helped, simply because she refuses everything the customer asks."