TA Travel Center

"It is impossible or very unlikely for us to have the external network (Interstate 3 to 5) available in the parking lot. I managed to pay and yet I am in the first upper row. Imagine in the back parking lots, it is abnormal to receive the Pilot's network! At $25 to reserve parking is not enough to repair and distribute the network, it's pitiful and pathetic!"

"This is a really nice travel center. It is very clean and well maintained. The staff are really nice and friendly. They have ample parking for semis out back. Just be mindful about following the arrows, or you will confuse other drivers, plus they are there to prevent congestion. This place also has a huge maintenance facility. There are several fast food places inside this place, and they also have an IHOP restaurant; which makes really good salad and fish, by the way."

"90% of the parking lot is paid parking. Even if you get fuel, no free ride. Was told parking is $19.70 with the app. I don’t know what it is if you don’t have the rewards. As soon as you park a security person drives by and checks to make sure you’re paid. Anyway, I’m not paying for parking unless the company I work for wants to pay for which they don’t. Easy enough to find alternate parking within 20 minutes of that area. Won’t ever go back to this location."

"Upon arriving at your facility, I parked in what seemed to be an available spot (unmarked) , paid for a shower, and had a meal at the I-Hop. Later, when I returned to my truck to rest, an attendant banged on my door at 9:05p.m , insisting that I was in a reserved parking space. Despite my explanation that there was no indication of reserved parking and the lot was empty when I arrived, the attendant remained unyielding, threatening to tow my truck. Please note that I was in a deep sleep as I needed to get up at 1:30a.m. I had to involve the police, and it was only after a second officer intervened that a fair assessment was made. The lack of any reserved parking signage was evident, and the second officer acknowledged the unjust treatment. I am writing this letter to express my dissatisfaction with the behavior of your employee. The attendant displayed disrespect and lacked empathy for truck drivers seeking rest. His insistence on towing my truck, despite the absence of any reserved parking indicators, was unwarranted. I understand that employees need to enforce rules, but it is crucial that they do so with fairness and consideration for the circumstances. In this situation, the attendant's conduct was not only disrespectful but also led to the unnecessary involvement of law enforcement. Upon further research, it has come to my attention that similar incidents have been reported in online reviews over the past months. It appears that there has been no action taken by the company to clearly mark reserved spots, contributing to these recurring issues."