The UPS Store

"Customer service is excellent. The associates are super friendly and helpful I have never had any problems at this Smyrna location."

"Mark, the manager, is rude, condescending, argumentative, and unkind. He holds up the line with flimsy arguments about services that he does not want to do but that are standard in other stores. And he’ll bark at you as tho you’re an idiot while doing it. He humiliates customers in front of other customers. Mark is mean… or overdue for retirement. There is a UPS store on every corner, go there. Save your time, energy, and sanity. FYI, the youngsters working in this store are a can-do group of smart, competent, helpful people. Everything that Mark is not."

"Best customer service at this location! I have always been impressed with the customer service and the help of all of the staff. I had multiple Amazon returns the staff helped me get the packages out of my car and they were very helpful with everything, I will only use this location because of the amazing customer service."

"I have to write this review due to the terrible service I received today, August 14, 2023. I visited the UPS store location at 4480 S Cobb, Drive SE Ste H at approximately 12:30 pm to make a few Amazon returns. When I arrived at the location, there was one customer in front of me. There were 4 employees in all at the location. The 3 employees that were not helping the customer, at the counter, was standing behind the counter chatting. When the employee finished helping the customer and as I approached the counter with my items, she quickly walked away and said “scan your barcodes at that kiosk”. I told her I did not know what she was talking about. And then she walked me over to the kiosk and said you have to scan your items, place them in a plastic bag, tie up the bag, place the label that comes out on the bag, and place in a bin. I immediately asked her why I am being made to do their job and she said if you have returns you have to use it. At that point, I went ahead and used it but was so bothered, because there was no sign saying that this was a new requirement and the sign over the kiosk clearly said “tada, try me (for drop offs and returns)”; which was clearly an indicator that it was not a requirement. As I was scanning my own items, there were two other customers that came in with multiple returns and each one of them were greeted and the employees excepted, scanned and took their returns. When I realized what was happening, I immediately asked the older Caucasian bald man; why I was made to scan and package my returns and the other two customers were not. His reply was we are encouraging customers to use the kiosk when we become crowded and cannot help you. I went on to say they did not give me a choice, but rather made me use it. Then I asked why the two customers (who were both Caucasian) did not have to scan their returns; and he said because it was not free because you were using it. Then he went on to say that they made me use it because, no one was using it when I entered the store. He also stated that it will be required or all customers and that they have already ordered another kiosk. I am absurd that I was forced to use a kiosk that was not required and treated differently from the other two customers. If it is a requirement, the all customers should be required to use it and if not, they should ask whether you are interested in trying it out now. Either they have bigotry going on in their store or the employees just don’t want to work & do their jobs. I understand that things can get hard and that many UPS employees were on strike; however, that is no reason to not provide the best customer experience ever. I definitely will not visit this location again. And I would warn you to proceed with caution as well. Beyond disappointing."

"The Worst Experience ever with UPS. I walked into this location the at 6:20 to do some Amazon returns. No hello, no how can I help you, however the Asian Gentlmen rudely states are ALL of the boxes going back because we close in 5 min. As I was bringing up some of the codes rhat I had screen printed , the same Gentlemen briskly walks away and stated You are just going to have to wait until I run the vacuum cleaner, as he turns on this loud vacuum cleaner causing the customer behind me to have to scream at the other associate to be heard. I did 2 returns and packed all my boxes up and left, needless to say. The rudest experience I have had at Ups in my 30 year experience. Will Never return to this location and will Instruct my family, friends and employees the same. UPS the next time you need to close a location.....this one should be at the top of your list In looking over the reviews , this behavior is the standard for this location. Shame on me for not seeing this sooner"