Firestone Complete Auto Care

"The customer service walking in I was not greeted nor acknowledged by anyone. I stood in line for 5 to 6 minutes before the man at the middle desk said anything and he didn't even look up. Just yelled out just a minute. I finally got waited on but when the white lady came in behind me she was greeted immediately and waited on. I wanted to leave from the discrimination but I needed my car serviced. Then I was told several different things as to why my car was misfiring and my Husband called to get clarification and he also was given the run around. They chared over 500 to change coil and spark plugs. Don't go here go to Express they charge 375 labor taxes and parts all included. Not only that Bill is very professional and has great customer service. If my car would have made it to Express that's where I would have went. Not Firestone they are horrible! Never again"

"Thought I made the right decision by making an appointment. Still waited over 3 hours for an oil change. Would have paid less to use the 5 minute oil change. Tire pressure light immediately came on after I leave. I can’t help but feel like something shady happens here."

"I have used Firestone for about 10 years at different locations around the country. The Hamilton Place location in Chattanooga, TN has been a great experience. Kyle the store manager always greets everyone and is extremely professional. I have never had a negative experience with the work done, price for the work, or any person working there."

"I received great service from this Firestone location as usual. They took care of my issues and helped me save some money as well. The work took longer than expected, but they took good care of me and my vehicle. Special thanks to Indiana and Mitch, my service advisors."

"I’m very disappointed in Firestone. I’ve been a customer for year, not for their products, but for their customer service. I want to start by saying that I don’t leave bad reviews, but I’m leaving this one because the service was so bad. I took my car in this past weekend to get a new tire on. They told me they would take care of it and I left it in there care at 10 am. I get a call an hour before close and they inform me that they couldn’t change because they didn’t have my desired tire in stock. I was understanding and decided to make an appointment for Wednesday 1/17/24 at 5 pm because that is when they would have my tire in. I left work early to get there on time to which I find out that they never made an appointment for me and they also never ordered my tire. At this point I’m frustrated but not acting any type of way. I asked them if there was anything they could do to make it right, to which the guy tells me they can sell me a more expensive tire but not for the same price of the other tire. It’s wild to me that I took my car to them twice and neither time could they do anything for me and were not apologetic. I’ve worked in customer service my entire career in some capacity and I’ve never done a customer wrong and not cared as much as Firestone did today. I can forgive mistakes, but I can’t forgive bad business."