Burger King

"Management makes all the difference!!! If I was writing this about my experience with breakfast at this location it would be 5 stars across the board. I drive in about 35 minutes to my office everyday and 2-3 times a week I bypass my local (elkview) bk because this one is ran so much better. The short blonde haired manager and the taller black gentleman that usually work mornings are top notch. Very friendly, fast, polite and the food is always fresh. 5/5 and 10/10. I noticed twice though I came in for breakfast and the other white manager in his early 30’s probably was there and it was a completely different environment. Not only did he look disheveled but so was the store. The drink station was filthy trash in the pick up counter and to beat it all at 8:00 in the morning which you would assume would be breakfast rush there was zero biscuits to be had. All that being said this was about my trip there last night around 6:30 and stems from the other disheveled manager that doesn’t usually work mornings. I ordered a 12 piece chicken fry combo with a coke and wasn’t told at all that they were out of coke, no big deal but for that matter he didn’t really even say more then 3 words. The wait for my food was about 13 minutes which even though it’s 6:30 there was at least 5-6 employees working and I was 1 of only 3 customers in the lobby which again looked all too similar to my morning experience with this manager. I was told they had to run to another store to grab some more coke and other supplies was why the long wait. Happy to be ready and with a sprite in hand I hit the door. Made it through the light and my first 2 chicken fry’s were awesome the next 10 were old, hard and not even worth the effort to try to chew. $10 almost and I got a sprite and 2 chicken fry’s. I get it not a 5 star restaurant. I get that mistakes happen. I even get that not everyone is overly customer service oriented but I just want to explain the difference of when the 2 morning crew members are there versus any single experience I’ve ever had here in the evening. Management makes all the difference and the morning crew deserve commendation for how great they run your establishment. After lunch is a different story all together. If you intend to keep customers coming through the door I recommend you poll the morning management team and put her in charge of it all because they’re great I can list a hundred good experiences. Kudos to the morning management teams and I vote good riddins to the rest. If you wanna truly be the king you might need to promote the queen. Do better Riverwalk BK"

"mushroom swiss melt on Frisco bun was not served way it should have been for 10.00 not cool"

"This place was NASTY - as is the whole city of Charleston, WV. My husband went in to get food. I was wary about him going in there and also about being in the parking lot alone. There was only one other car in the lot. This whole city gives me bad vibes. The sandwiches we got were super hot, like they were microwaved for far too long. The sauce burned my mouth. I then made the mistake of going in to use the bathroom. It was so disgusting - I don't think I've ever seen a worse one, and I used to be a janitor at both a gym and a mall. So that is really saying a lot."

"This Burger King impressed us. Quick, accurate and friendly service. Very clean inside. Will most likely return soon!"

"Had a GR8 lunch here yesterday!!! I had asked the manager Edmond if I could get the Impossible Whopper w/the Spicy Whopper Melt toppings. He said sure no problem. He was very accommodating and has impeccable customer service!! I will definitely be back!"