New River Campground Inc.

"Don't expect much! Just a bump in the road, a flat place to park your rig. There's nothing to do besides paddle. Mostly empty on a cold October weekend, it was maddening that the office placed a camper right next to us, with SIX people. Their awning almost touched our slide!"

"We’ve been traveling in our camper full time for 11months before coming here, so we’ve seen the good, bad and ugly. We’re a family of 4. The plusses: great location - right on the river, 20 min to Fayetteville, level sites, all full hookup. Kid friendly staff offering free lollipops and penny candy… What to improve on: follow up with calls and emails. We just happened to have her pick up one day after multiple calls and a message via the email service on the website. Also, lessen the price of the laundry machines - $2 is the highest I’ve seen for a washer that size in all our travels. Finally, treat her like a human and she’ll be on your side. We tend to do that anyway, but it goes along way with this staff. She’s working hard and it shows. All in all a good experience, just small things to tweak."

"Worst customer service ever! Don’t try to call them because they are never there to pick up. Even when they do, they tell you their computer is down or they are in the mountains and the signal is bad. We made reservations over the phone and waited over 3 months to finally get someone to answer. Then to tell us that it is now booked and she didn’t have our names down. Wow! You need to figure this out or else you won’t be open long. Don’t waste your time with these people. Go elsewhere. West Virginia is such a beautiful state. So many other campgrounds. Stay away from here!!!"

"This has to be the worst business ever! I’ve spoke to the reservation lady in May to make a family reservation for August. The lady took my information and said she will email me. Didn’t receive anything for months. Been trying to call for over 3 months and no one ever picks up. A week before our trip, I’d called and the reservation lady picked up. I’d told everything about our reservation and she tells me that she doesn’t have my information and now the site is not available. Not very professional! Stay away from this place! Very poorly run business!!!!"

"I had the most amazing stay here! The campground is beautiful! I was right next to the new river and breathtaking mountains. It was so peaceful just reading outside for hours in the cool weather. The other campers were so friendly and each campsite had plenty of room. Staff was so friendly and the whole place had such a warm feel. I will definitely come here again! The whole new river area is full of waterfalls, trails, and historic buildings."