Aspen Dental - Charleston, WV

"This was my first visit and I have to say the people were super friendly, professional and made me feel so comfortable and welcomed. This place was amazing and had up to date technology which was super cool. They were very thorough about my plan of action and went over everything in great detail. The office manager Brian and the tech Lindsey were excellent. I highly recommend this place! I hate going to the dentist, but they made my experience so nice. If you need a dentist, this is the place to go!"

"I felt it was a money making operation and that's about it. I have had previous regular dental care in another state and you'd think I hadn't had any from everything they told me was wrong with my teeth and what I "needed". I was told I needed a night splint for grinding and also scaling and root planing for periodontal disease, followed up by appts every 3 months. When I told them I needed time to think about it as it's all costly and I wasn't sure how much my insurance would cover, but that I'd like to schedule a regular cleaning until I made a decision, I was told that the only option I had was to do what they recommended - I couldn't be scheduled for a regular cleaning as I have periodontal disease. My old dentist told me I have some receding of my gums....and I saw him every 6 months. When I asked why he wouldn't have recommended all this, I was told that "unfortunately they see this happening with private practice dentists on a regular basis". Yeah....sure....ok."

"I would like to thank Rachel, Bayli, Olivia and Aaron for a great first visit, and of course, the dentist, Doctor King. I greatly appreciated the professionally and simplified information given to me, so that my decision for my dental care could be the best as possible! Above all, I loved the friendly atmosphere of the entire experience! Thank you all!"

"My first visit I was surprised when my "guaranteed" $40,000 implants through Clear Choice, which Aspen bought out, was not accepted. People seemed professional and courteous and after a normal wait, I was taken back and initial tech saw me. I then waited two hours before I was seen by the dentist. I was offered a loan for the $2814 work needed but $2,000 of that was for where my gum had receeded of which I probably would have been charged for by clear choice so I signed on loan and scheduled for the next week. On return, I went in and nobody was else was waiting. As I waited for my name to be called, three others came in sometime after me. After an hour and the others being taken to the back, I carefully checked appointment time of the others and they weren't scheduled before me. I assumed they had an emergency after the time I waited the first time, but feeling frustrated with this "scheduling" on top of knowing I was getting nothing for the lifetime contract on the company they bought out, I politely told receptionist to "have a nice day" and left. I don't know about the contract, but I do feel like they need to schedule patients a little better."