Kroger

"This happened on Feb 9 2024 at 5pm. NEVER AGAIN WILL I STEP FOOT INTO THIS SPECIFIC KROGER! After we noticed an item missing from our order, which was the Homechef Chicken Pot Pie priced at $7.99 each. I instructed my spouse to go to the store to retrieve it as the online store indicated it was still available. The manager that I spoke with assured me that there would be no issue. However, when my spouse approached the woman at the deli to collect the order, she denied having it and refused to check, she told him There was nothing missing from our order, then proceeded to give him a sarcastic smirk. Such behavior is extremely distasteful and unacceptable. If my husband wasn't on video call with me at the time I wouldn't have been able to fathom the behavior from this woman. I have been a loyal customer for years at this store and I can guarantee that I will never spend another cent of our hard earned money at this Kroger."

"I have never reviewed a grocery store but I'm desperate. The only food water you carried was Propel Mango in 12 pk and Propel peach in the single bottles. Well the mango did so well it was impossible to find one in stocks while the other flavors didn't sell beside the singles of peach which were always sold out too. My bf left a previous review asking to keep more of the mango or peach in stock. When I come in last week and today I find out that they have done away with only those 2 flavors. I was so baffled. Why do away with the bestsellers and keep the duds? That "Hint Water" you brought in , i guess to replace the mango water is literally the worst water I've ever tasted. And also could your ice cream stockers PLEASE PLEASE PLEASE quit letting the ice cream melt before putting it in the freezer. It's $7.99 a pint for my Graeters Black Raspberry Ice cream and the ice cream always has melted purple ice cream dripping down the sides underneath the seal and they're also in the only shelf in the freezer that is broken and freezer burns any ice cream that's there for a few days. It's hard as a rock when they've let them thaw before stocking. And it's literally more often than not. They're ruined right now if you want to go see. Check my graeters black raspberry and you'll see melted ice cream dripping under the seal an that is the only one that's sold out a lot besides Homestead Creamery butter pecan and you got rid of that too. The other flavors u kept dont even sell. I have an eating disorder and can only eat a few foods and these are some of them that I needed every day. Please, I'm begging you to bring the good stuff back and quit letting the stockboys ruin the ice cream"

"Ongoing shopping cart crisis. People here are using 1800s British Empire moves in order to get a functional cart, which there are very few. I can't really blame them. It may sound a bit funny, but the best condition cart I could find had 3 different sized wheels, and every time I wanted to turn it, it had to be lifted off of the ground and repositioned. Not only that, the self checkout system is atrocious. Every time you scan an item, it says something like, "Please replace scanned items in the bagging area." etc. It also called an employee on its own 3 times for no reason. Spent nearly 40 minutes, scanning 15-20 items. In short, go elsewhere to buy your groceries. It's not worth it here."

"I generally like Kroger but I've had aggravating experiences over and over at this location. First off, about 80% of their carts have bum wheels that either make horrendous noise everytime you push it or get stuck, making it nearly impossible to push once you have more than a few items in the cart. I always try to go here first to look for my daughter's formula, as Walmart is a further drive and parking there is always full so I try to avoid it. Well, I usually have to end up going there anyways because 9 times out of 10 Kroger is completely out of her formula (Similac sensitive). Rarely I will get lucky and they will have 1 or MAYBE 2 cans so I'll get them but that means that very soon I will have to make another trip to get more. The most aggravating thing though, is that the customer service desk can just choose to close at absolutely any time. I have shown up at 3/4 before and they've had it closed. If it isn't closed then half the time you just have to stand there for 20 minutes waiting on an employee to come help you. I've lived in many Cities in KY, therefore have shopped at probably 15 different Krogers and this Kroger is the only one I've ever had this problem with."

"I am a return customer at Kroger top notch produce huge variety of canned good, fresh cheese and lunch meats as well as fresh fish,love the store, I love this store,thank goodness they have stocked shelves."