Astorg Ford Lincoln of Parkersburg 2028 Seventh Street, Parkersburg, WV 26101

"So far so go,Garrett did a good job handling the sale on car stayed late to meet my schedule. Stay tuned for follow up with commitments made for issues with the used car I bought."

"Communication and service here is abysmal. I dropped my vehicle over the previous weekend for an appointment at 8am on Monday 11/20. It was 2pm on Monday and I'd still received no updates about my vehicle's status. I tried 4+ times to connect with the service department on Monday and always got the operator, who would try to connect me with the Service dept and then I was left with no response. Finally on Tuesday AFTERNOON, I called and insisted I stay on the line until I could get an update because I was totally left in the dark. The service department continued to not answer my phone call, so the operator transferred me to the service manager. The service manager made excuses for the lack of communication and informed me they couldn't do anything for my vehicle. They claimed they found nothing wrong. They did not listen to my complaints at all. Hooked it to a computer, saw no codes and sent it out to the lot to sit and didn't even bother calling to tell me - and wouldn't even take my phone calls to tell me either. Thank you for the massive waste of time, Astorg Ford. I will never return. Lucky you."

"Phil was great to work with. I was working with him for a year and half on ordering me a maverick. I was very excited when it finally came in. Drove over two hours to go pick it up to only be screwed over by the managers on a trade. Literally tried to low ball me over 5k by the own value on their website and wouldn’t budge. They literally sold a vehicle similar just two weeks ago for 8k more than they offered me. I would beware of this dealership they are the meaning of a stealership."

""100% painless used car buying experience" I found this 2018 Explorer on Autotrader and emailed the dealership to inquire on the condition. My salesperson, Garrett, promptly called me back and really went above and beyond to answer my questions. I am from out of state, approximately 6 hours away. Garrett, took additional photos of the car and made walk around videos, including the underside of the vehicle to ease my concerns of salt corrosion. I felt so comfortable with Garrett's assistance I bought the car site unseen, and then Garrett had it delivered to my home in North Carolina 2 days later. When it arrived, I was extremely impressed with how clean the vehicle is. It has been detailed, had a nearly full take of gas (unexpected), and the condition was absolutely exactly as described. It really speaks volumes about the character of Astorg Ford and their employees, to take this much pride in a 5 year old used vehicle and to make sure everything was perfect. I can't thank Garrett and the Astorg team enough for helping us replace our family vehicle that was unexpectedly totaled by a distracted driver! Even my dopey dog, Rocky loves the new car!"