Michaels 2620 Watson Boulevard, Warner Robins, GA 31093

"Sunday afternoon, long lines! To be honest I thought it was because Hobby Lobby was closed or they were really short staffed but no. Turns out some one had this brilliant idea of having 3 cashiers that only bag and 1 person halfway through the line scan all your stuff onto a card and then you get to the register and pay and they bag it. Hmm why not just have 4 cashiers? Doesn't make any sense at all then on top of that I get to a register and she says her scanner doesn't work so she had to manually enter every item. I spent 30 mins in a line that could have taken 5. I'm sorry the lack of common sense here was apparent. Everyone around me was confused as to why."

"Today was my first time visiting this Michael's in over 10 years. I just moved from Atlanta to Warner Robins 5 months ago. I ordered some candles online and my preference was to have them delivered to my home, but that wasn't a option. So I had to pick them up from the store which wouldn't have been a issue. But , however I received a email at 4:11 to pick up my order. When I arrived at the store at 4:45 my order was not ready.There were 2 associate standing around talking, it wasn't until I asked if they could assist me that I found out the order wasnt available. I told the young lady my name and that I had received a email letting me know that I could pickup my merchandise. The associate than says we been busy and that it wasn't ready. No apologies what so ever for the inconvenience that it caused me. I decided to walk around the store to keep me from getting irritated. I came back to the front of the store and the associate was talking with another associate. My candles were not protected but instead wrap with paper that didn't secure my candles from getting broken. Please please advise and coach your employees on providing a great customer experience and when a issue arise work with a sense of urgency. I hope the Macon location provides a better service than what I did on today. My mom , sister and I spend a lot of money with this company."

"Best craft store in town! Went in to get a shirt & iron on letters to make a school shirt for my son! Huge selection of items & there are always coupons available!"

"The sales person for the framing was extremely Helpful and kind. However, the ‘professionals’ who frame it are awful. I can’t believe they would feel that this is acceptable, especially at the prices they charge. Do not get custom framing done here, they were crooked, the wire goes over the top when hung, and the sides stick out and are visible. Embarrassing work."