Bill Frehse - State Farm Insurance Agent 515 Folly Road, Charleston, SC 29422

"If I could give Bill Frehse and his associates zero stars I would (aside from his receptionist, who is friendly). I’ve been a customer for years since I started driving, and even went to high school with Bill’s son-in-law. This office is only focused on sales, not customer service. Bill and his employees tend to get heated quickly, escalating the situation from bad to worse when you are at your most vulnerable emotional state. I was rear ended in a parking lot and called the office for guidance. I filed a police report and claim at everyone’s suggestion (because I couldn’t just deal with one agent here and got the run around). They assured me the accident wouldn’t be reported because it was not my fault and an uninsured claim. Guess what? They reported it. They also refused to cover the costs to repair my new car with new parts. They wanted me to put used parts on an SUV that was not even a month old. Then they didn’t want to send an adjuster to inspect the damages. I had to fight them tooth and nail to cover ANYTHING. And then, to top it all off, it took 3 MONTHS, multiple office visits and over a dozen phone calls to receive my check!!! They kept lying saying it was mailed or the service shop was paid, but later upon an audit trail, discovered that they NEVER mailed anyone payment. AVOID this office in particular like a democrat running for office (or a rogue republican depending on your preference). Either way, Bill is bad news and “like a bad neighbor, he ain’t gonna be there.”"

"I have been insured by this office for almost 30 years. Everyone there is so easy to work with and they will help you figure anything out from car accidents, insuring teenage drivers to home and life insurance policies."

"I've had my insurance through Bill for over 16 years now and my entire family chooses to be insured there too and for good reason! They're always very pleasant to work with and never let us down whether it's on the phone or in the office. And it's really nice to have a physical office to go to if needed. Bill, Patty, Martha, Stanley, and everyone else are awesome!!"

"Been a loyal customer of this agent for over 25 years. Now that I need help with what should be a SIMPLE claim for minor damage to auto (not accident related) I get nothing but run around, hours on hold and another toll free number to call. Apparently they only do the bookkeeping/collect premiums at the local branch and refer you elsewhere for any additional assistance. If all I needed was a phone #, I could google that. Very disappointed in this office."

"Insured for 20 plus years, never filed a claim; decided to file a claim for major repair after a major storm. Due to high deductible, I had to save up to cover the cost ( you are allowed 2 years from the date of the claim) this Agency called an adjuster to my home and made a report that I neglected my home. Even though, they were aware that I was saving for the extra money needed to repair the home. I thought that was in poor taste, I used them for over 20 years and they could not wait until I saved enough money to cover the repairs. The 2 year time period was not up, I had 6 months left. I went to the office and was looked in the eye and was assured that that was just procedure and not to worry. Guess what, I received a cancellation in the mail the next week! Called and got more lies and tall tales. Use them if you never intend to file a claim! I was warned not to file a claim with StateFarm; because once you do; they will cancel you. ITS TRUE. THEY NEVER TRIED TO HELP ME; SUGGESTED I CALL HIS BUDDY FOR A LOAN AT THE BANK. STAY FAR AWAY. THEY DO NOT CARE ABOUT YOU IF YOU NEED THEM."