iFixScreens Port Orange

"I do not know how they have such great reviews. I came to them for help BECAUSE of the positive reviews and how "quick and professional" they supposedly were. On 09/22/23, I called for an estimate to get my boyfriend's Switch Lite fixed (I needed both white joysticks and the screen replaced from wear/scratches). The owner Adam who I spoke with on the phone first. We both confirmed the Switch Lite color and parts needed over the phone, and he sounded very confident at the time. He sent me an invoice through email because I had to pre-pay for the services and he said as soon as it is paid, he would order parts. I came to the store (09/25/23) and paid cash for the parts, an employee named Edwin helped me pay in store, and then he said I didn't need a receipt because its all in the store computer. ALSO, they had my phone number wrong, so I gave Edwin the right number in person. They did not ask to see the Switch Lite in advance, so I didn't bring it in yet. I left, waiting for them to call me to tell me the parts had arrived and to bring the Switch Lite to the store. There was no call. I got an automated email (09/30/23) asking how the device is doing after repair and asking for a review, so I called them next business day (10/02/23) and spoke with Edwin. He sounded obviously flustered and frustrated when I told him what happened. He told me that he was ordering the parts at that very moment and that when he took the payment from me in person, it was marked as "completed product" instead of "in progress"??? He proceeded to call me 4 separate times in less than 30 minutes to ask me all the specifications of the Switch Lite that I already spoke with Adam about in the first phone call. At that point, I felt nervous and not very confident in their quality of care, but I already paid!!! So I waited until the parts arrived and brought it in (Thursday 10/5/23). They told me it would only take about 1-2 days to fix and that they would call as soon as it is done. I got no call, so I waited until Wednesday 10/18/23 (13 DAYS!!) to call THEM and ask kindly why it's taking longer than they said it would. Edwin then finally told me that when he opened up the Switch Lite Friday (10/6/23), there was a tiny part that broke inside that is super hard to replace and hard to find anywhere on the market online/in store anywhere. Edwin told me they would get it fixed at no charge, and that they ordered the part from 4 or so different places (even though it's so hard to find/get). I waited as patiently as I could and called them again on Monday 10/30/23 literally 12 days later asking for an update. Still no progress. Adam took over the repair, he said that the display screen was not working even with the new parts and everything "fixed". 11/20/23 nearly another MONTH later, Adam emailed me stating he was trying to call me with the number on file. I called back, they had the wrong number again. He said he ordered more parts and had a used Switch Lite in the meantime for us that we couldn't even use because we could not transfer our data from the old Switch Lite to the other. I kept getting no answers every time I called. He shipped the Switch Lite to some other special location that apparently could do something more, so I wait longer and called back about every 7-10 days until 12/30/23, another month later, when I finally got a phone call from a newer employee stating that the Switch Lite was fixed and ready to go. We got there and the Switch Lite was pretty trashed; all of the screws were completely stripped, some spots missing screws, the shell of the Switch Lite was partially open and exposing the insides because it couldn't screw completely shut, it had "new" joysticks that were visibly dirty and looked like cheap knock-off's, comparing it to the used Switch Lite we got from him while waiting for ours. We told him we wanted to transfer our old data onto the one he gave us as a replacement. Adam agreed and apologized for the trouble. I just have to make sure people know what they are getting into when they go here. Beware Port Orange/Daytona!"

"Brad was awesome. Phone was fixed in no time. Very knowledgeable and friendly. I discovered they do more than just cell phone repair and will be bringing my laptop to them as well. Five stars all around."

"Came in fixed and he fixed my iPhone 13 screen within 20 minutes. The wait wasn’t long at alol and he was very knowledgeable about any questions we asked. We will definitely be using this service again in the future!"

"Where do I start? Let me start with my amazing experience I had at this location! First my Monday was extremely hectic, I shattered my iPhone 11mid day mind you this was my work phone. I walked in and explained the situation to the gentleman who not to mention helped me through a mid day mental breakdown because I was so stressed. He quickly explained my phone was fixable and quoted me a price and had my phone fixed in 15-20 mins!!! Let’s just say I am a satisfied customer and started recommending the service to by passers on my way out!! 10/10 experience, 10/10 customer service, 10/10 repair! As a member of the Port Orange South Daytona Chamber I recommend this iFixScreens Port Orange for their excellent customer service and prompt repairs!"

"I have an IPhone 11 and I broke my backup camera. Adam fixed it for me within a day and for a very good price. I saved about $300 going here rather than busybuy. I very much so recommend coming here for anything you need fixed with your phone"