Milton Ruben Toyota Service Center

"These days, it seems so difficult to find a reliable and honest auto repair shop. And Milton Ruben Toyota Service Center in Augusta, GA is not one of those reliable and honest ones. A couple of months ago, I went to have my lights checked out because they kept going in and out. After they examined my car, they came back with an unitemized quote of nearly $1600 for the job. And yes, I asked if I could get an itemized quote but was told that the paper given (there was a couple of other recommendations on there too) was the only thing they could provide me. The only gracious gesture that they did provide was a discount on the diagnostic fee. So I left with no intention of calling or returning back. My dad and I checked out some resources, and bought the required parts (bulbs and ballasts) for around $80. Today, I finally installed the parts myself. And yes, it was time consuming work because it required removal of the front end of the car and the headlight assembly, so I absolutely understand a higher cost in labor. But again without an itemized quote, I still don’t know how exactly much labor or parts costs. But what’s even more disappointing was when I went to work on the driver side, I discovered the bulb and the ballast connection was not installed properly. They were loose. They were not correctly aligned or locked in. So either Toyota performed an inadequate job during post-diagnostic reassembly or perhaps they fabricated the diagnosis all together. Either way, it’s extremely disappointing. I am so grateful and lucky to have a father who knows how to fix a lot of things and can help me out, as well as the countless car repair videos on YouTube. I am well aware of the amount of effort that goes into many of these repairs as well as the shop fees and costs of parts involved. So I have absolutely no issue with paying x-amount for mechanic work, or any work for that matter, as long as the work performed is honest and the prices are fair."

"I was 100% satisfied and appreciated to my Dealer guy and Finance team at Milton Ruben Toyota when I bought 2023 Rav4 hybrid in November 2022. But I'm not very happy with Nancy Noon from Service Center here. Here is the thing. I visited here to pick my second key that I've gotten message that it's delivered and ready to pick up(and been waited 9 months to receive). Nancy Noon (or Nun whatever) came to me and she said she can't help me anything since I haven't make an appointment and I NEED to order my second key by myself. And also I need to go to the Toyota dealer shop that I bought my car. (Even though I bought my car here Milton Ruben Toyota :) ) Should I order my second key by myself at this time?? The second key that should have been provided when I bought my car last year and already been waited for 9 months. But then I came back to the main office and talked to another nice guys about this and he said they should help me this thing. Julie who is another worker at Service center already knew what she can do for me to get things done and directly call the manufacture about my second key to be sent to Milton Ruben Toyota. Nancy Nun came to me when I'm done conversation with Julie and kept saying the second key is not here in stock. I DIDN'T even request her to bring that second key. Oh she did one thing for me that let me do what she has to do her job. I don't understand why she is there for work if she doesn't do anything for customer service. Why I should call again and order that second key to Toyota Manufacture 9 months later after I bought a car here? I informed this very unhappy service at all with Nancy Nun (Noon whatever) to the Manager as well as Toyota company itself. Please provide customer service trainings again for her and do not let her treat other customers like this way anymore. Ps. I understand it was walk in with just notice from Toyota app that second key is delivered and ready to pick up, and I don't to know how the system is going on around manufactures with the second key. But, the thing is all other workers in Milton Ruben Toyota were really nice and trying to help me this thing's done except her(Nancy Noon or Nun whatever). She made me not be happy this morning due to her rude attitude. I hope the responsible person at Milton Ruben Toyota and Toyota company itself can find this very unsatisfied customer service with Nancy Noon or (Nun whatever)."

"I GAVE THEM 1 STAR ONLY BECAUSE I CAN'T GIVE THEM ZERO!!!! #1 We took our Highlander in to have the tail light looked at because it wasn't working right. We dropped the car off and they called us and said they would have to run some "diagnostics" (for $120) to find out what the problem was? After a short period of time they called us again and said the wire was pinched when a repair was done...my question is "what kind of diagnostics is done to SEE a wire is pinched"? $300 later we were able to get our car!!! #2 We took 2015 Camry in to get a new key fob. They had the new key fob in stock ($315) and then had to pay for programming ($140) the new key fob. The technician "claimed" they were having an issue with the programming and was going to have to run some "diagnostics" ($120) to find out what the problem was??? I called another Toyota dealership and they said they had NEVER heard of service department having issues programming a new key fob! Ever! I feel like this is a way for Milton Ruben Toyota service dept to gouge you for more money, they tell you they have to run "diagnostics". They couldn't tell us when they could get around to it or when we could pick up the car. The service manager Todd was rude and disrespectful to me and then Todd & my son had words on the phone! We finally told them to forget it and we would pick the car up and take it elsewhere. We picked the car up and purchased a new key fob & had it programmed (in 20 minutes) for just over $300 total by a locksmith! SAVE YOURSELF A HASSLE AND SAVE YOUR MONEY AND GO SOMEWHERE ELSE!!! TOYOTA IS WAY,WAY,WAY OVERPRICED AND THEIR CUSTOMER SERVICE IS LESS THAN DESIRABLE!"

"My vehicle was serviced here for the first 25k miles that I owned it - oil changes, tire rotation, and tire balancing. The staff is generally indifferent about your experience as a customer. I have had issues losing the center caps on my stock OEM wheels. I paid $45.00 for the first replacement. When the second and third center caps fell off, I spoke to the service team about the problem. They looked at it and noticed yet another one was about to come off and said I was about to lose another. They offered to give one free replacement, and I pay for the rest when there is an obvious issue with the parts themselves. I highly recommend servicing your vehicle elsewhere."

"This has been one of the worst service visits I have ever had. I have waited all day for my vehicle to be ready, only to be told that I will be ready soon every time I ask. 2 extra hour wait on top of my scheduled pick up. Not to mention you can’t get anybody on the phone when you call or get hung up on. Everybody is friendly that works here, but there is some sort of disconnect between the shop and the people up front."