Barton Brothers Inc

". Solved ac issue quickly, fixed and zero issues since. Friendly techs and priced well. This call was over a year ago. Guess I need to edit this review. Called over 4 hrs ago and was told someone would call. Well as stated it's been 4 hrs and not even a courtesy update. I do realize that it could be a busy time, but just the courtesy of a return call is a minimum standard for any reputable business."

"We returned home from vacation to find both of our heat pump units not working. Based on a recommendation from a friend we called Barton Brothers. They came out quickly to find that both motors were shot and they would have to order new ones which would be in the following Wednesday. They neither showed up or called on Wednesday. I called them on Thursday and spoke with a very nice lady who said our job was not on the board but didn’t know why. Only that if the job was not on the board it wasn’t scheduled. I requested that she find out more and let me know the status. She did so and got back to me quickly stating that the motors had come in but one was damaged and they had to order another and apologized for the tech not letting me know. He told her he expected the new unit by the following Monday. It was in the high 80’s and we were without air for a week and a half already. Monday came and went with no word. I called again and spoke to the very nice lady who had, again, been told nothing. She had the tech himself call me back. He told me should be able to get out Friday to install the motors, which they finally did, nearly three weeks after we called them the first time. Had I not called them we wouldn’t have known what the holdup was. I found this company extremely unprofessional, unresponsive and wouldn’t use them again."

"Kudos to Grant with Barton Brothers for providing top notch customer service! I am an out of town property owner. This young man worked within a time frame for renter to be at home, was on time and provided great communication. Followed up to explain the problem and that it was fixed. It is so nice to see someone with a heart for customer service. Barton Brothers should be proud of this employee. As my former career was managing an 800 consumer response system with reps for a Fortune 100 company, this young man displays top notch customer service for his company. Put a smile on my face today and gives me hope for our young people."

"I had a very good experience with Johnny and his company, I know things don't last like they use to. It's been a couple weeks now since install and everything seems to be going alright. Hopefully I won't have any issues but trust that if I do they will take care of the problem. It's hard now days to find nice professional people to do these kind of installs. I would highly recommend this company and it was hard to find others that could compete with their prices."

"They were my lowest cost bid for heat pump replacement. I got two local bids for replacement with Rheem system. They were $700 less but quoted 15 seer vs 14 seer, plus replaced the line set. They arrived when they said they would, and installers were very professional and knowledgeable. I would recommend Barton Brothers to anyone needing HVAC work."