Krispy Kreme

"Ok what happened to the hot doughnuts!?!?!!!!!!!!! The chiller drink tastes like sweet syrup. They drink Mt husband order didnt have the whip cream but you still had to pay almost $5 for chocolate soup"

"I ordered two dozen of glaze donuts online..of course no warning of wether they were hot or cold..so when I get there they are cold..I asked the cashier can I switch one donut out since I didn't know they would be cold an being that I already paid earlier online. Don't you know she try to charge me an extra $2.50 just to switch one donut out...smh simple things like that would make me not want to shop or patronize at this Krispy kreme..very disappointed"

"In the morning they give out day old donuts like 50% of the time. When you try to take back the donuts the lie about it."

"The most craptacular customer service experience ever. I wish I could give this zero stars. I placed an online order for a Classic Mixed Dozen and 2 boxes of the 16-count minis and my AMEX showed the transaction went through. First, I arrive at the store and the doors are locked, so I have to get in the drive thru line…a very LONG line. Second, I finally get to the speaker and say I have a mobile order. They cannot find it. Eventually, they ask me to drive to the window. I pull up my order and they light clicks since they now know which one is my order. Third, they sold out of mini donuts and can give me one box of regular glazed donuts. I explain that I ordered two boxes of minis and they state they can only give me one box of regulars since it is more. I show them the online site to explain that the minis actually cost more at $13.99 while the regular glazed dozen only costs $13.49. The associate insists they can only replace one box of minis. Clearly, critical thinking skills are not a requirement for employment here. I state again that I have been charged more and am getting less. The associate says I can just cancel my order. Clearly, business acumen is also lacking. Quelle surprise. I leave the store with not 3 boxes of donuts but only 2. I say quiet prayers in the car that some of my staff members opt to decline a donut since I now have far fewer donuts than staff members. The ultimate insult occurred when I opened the box of Classic Mixed Donuts and 4 of them (i.e., one-third of the box) are plain glazed donuts. If you want experience the most atrocious and incompetent customer service, this is the place for you!!!"

"I drove 20 minutes across town to find half empty donut cases. No OG glazed and none being made. Poor quality donuts that weren't fresh and didn't look good either. The coffee was so watery I could see the inside of the cup. Tasted like brown water. Gas stations are better than this!"