Adore Fertility

"I went through 5 failed IUIs with Adore fertility and decided to walk away for a different fertility specialist. I was not going to post about my experience, because I like the idea of an all female group supporting each other, and was hoping since they were new they would get better for their sakes. However, I just got a “bill” in the mail for $125 for back in June 2022. I always paid in full on my credit card every time. There is no way I owe a bill. If they charged me wrong that’s on them, I paid everything that was asked upfront. So, if they are coming after me for fake bills, I will be honest about my experience now. June 2022, was my first failed IUI, Dr Cox told me not to trigger, she said to save my $200 injection for the future just in case, and did the IUI 3 days before I ovulated, now I know frozen sperm, what I was using, does not live that long and it was done way to early. It never had a chance. July 2022, She had me trigger and everything went okay from what I can tell, just failed. IUI do not have the best success rate anyway. August 2022, got a bad batch of sperm, but they said it had a small chance of working and did not cancel. The bad sperm was not their fault. September 2022, another failed IUI, I begged to try different meds, clomid, something else. She refused clomid for some reason, which my new doctor says was a mistake, but at least agreed to increase my letrozole dose. October 2022, my follicle was 32mm, was too big to be viable, which I know now, but they did not tell me and went through with the IUI instead of cancelling it. It never had a chance. I started doing my own research about fertility, follicle sizes…etc and knew they were not being honest with me for some reason and that something was wrong. I paid $200 to meet with Dr Cox in November, she does not meet with existing patients for free. She wanted to do more IUIs, which I of course said no too, that’s a waste of money, I wanted to try IVF. She said it would be easy based on my pre-labs and they would put me on a stand protocol and talked more about trying to “save me money” instead of addressing my concerns. I insisted something was wrong and wanted my labs rechecked and she refused. I got a second opinion, who was floored that I had been though 5 IUIs, they never do more than 3 before recommending IVF and it yet it was never brought up by Dr Cox. She just cared about the money. The new doctor insisted on rechecking my labs and sure enough, my AMH had plummeted from 1.47 to 0.4 in 6 months time. That changed everything. He said had an honest conversation that my chances were very low, but since I was healthy he was willing to try, he even suggested egg donors as an option, since my numbers were so low. Yet, Dr Cox refused to recheck my labs and never had honest conversations, she will tell you what she thinks you want to hear to get money out of you. I wish I had followed by gut sooner, as I write this I am 10 weeks and 4 days pregnant thanks to leaving Adore fertility and finding a doctor who was willing to listen to me and cared more about me than just getting my money. If you go here, do your own research, because they will not be honest and trust your gut! I am only posting this now, because they are now coming after me for a fake $125 bill from June 2022 that I already paid. UPDATE 1/29/2024: Over a year later, I just got another bill!! Their billing department is a disaster. DO NOT GO HERE. UPDATE: I did not use an egg donor, it was my own egg. Their reply is full of lies, I could go on and on. Meanwhile, no word from the billing department regarding why I am getting sent a random bill for $125 two years later for no reason, and when I paid in full every visit."

"We had a round of IVF and donor egg cycle with Adore. It didn’t work out for us, but that’s not the reason for my one star review. The office started off great but once their main nurse, Courtney, left it became very disorganized. For example, I had asked about a drug order and start dates, and never received an answer. A week later I was given 24 hours notice that I needed to start the drugs the next day (a travel day while on vacation and near impossible to receive a package). I was left scrambling trying to find a solution that easily could have been avoided with clear communication. This is one example. We ordered donor eggs, from a place Adore recommended, and it was a bad situation with half our egg unusable. It took a very vulnerable, expensive situation and made it even more emotional and gut wrenching. We did not have our embryos genetically tested off of Dr.Cox’s recommendation, which we would later regret because both implanted embryos failed. I have since learned that an embryo can look perfect and still genetically not be perfect. That aside, when I expressed my anxiety before the second implantation Dr.Cox’s false positive read about as genuine as Tom Cruise jumping on a couch, it felt hollow and empty. When our second embryo failed a nurse called us with the news and to this day Dr.Cox never followed up. Not an email, not a phone call, nothing. That is her true bedside manner and care for her patient. She knew how hard our journey had been and never reached out after devastating news. The icing in the cake is a lab that we received a bill for that was covered in our donor egg package that they would not cover because we had drawn outside of the office. It made sense that we should cover the draw fee but Adore insisted that that had a special contract with labcorp and it needed to be drawn from their office. Labcorp, a national chain, explained if they had a contract with them all pricing would be honored. So after many emails Adore just refused to pay it just because they didn’t draw it. Makes no sense. Sometimes these things don’t work out, people don’t get pregnant and it’s heartbreaking and sad, but it’s in those situations you see how much your doctor cares and how they show up for you and Dr. Cox showed us exactly how much she cares with her silence."

"My husband and I had a wonderful experience with Adore. Walking into this journey, we did not know what to expect. However, every staff member of the Adore team took such great care of us every step of the way. Dr. Cox herself is genuine, knowledgeable, professional, and compassionate. We truly felt as if she wanted us to meet our goals of having a family as much as we did. We highly recommend Adore fertility!"

"My wife and I have thanked God every day for finding Adore Fertility! The staff is so loving and treats you like family. Dr. Cox is amazing and the facility is warm and inviting. You’re not just another patient here, you’re a member of their family. It’s also far more affordable than any clinic we could find in the state!"

"I've been to a few fertility clinics and Adore is hands down the best. I do not feel like a "number" here like I have at other places. The staff is friendly and organized, and I've had zero billing issues (common with other places). Dr. Cox is straight forward and very honest with your progress. She clearly wants the best for each patient and it is reflected in the fantastic care that is provided. I also really appreciate their beautiful clinic! I would 10/10 recommend Adore Fertility!"