628th Medical Group 204 West Hill Boulevard, North Charleston, SC 29404

"This is the most unorganized overbooked base medical facility I've ever been to. Family Medicine front desk ladies are usually rude, and there has been several times that I've gone in for an appointment that I have even gotten reminders for and yet they tell me that they don't have my appointment and that I won't be able to see a provider for weeks. Find you, I already waited weeks for this appointment that they supposedly don't have anymore. The medication that I take every day is not allowed to be on auto refill so I have to see a provider in order to get them to refill it and half the time my medicine runs out before I can get more because they're so unorganized I can't actually even get seen. They book 5 to 10 minute appointments for each patient back to back with these providers which in effect allows no room for margin if anyone has a problem. You never get the same doctor because they're constantly being deployed or moved or are just unavailable. This is the worst medical care I've ever gotten. Even the referrals they put in our lazy because they don't do the research needed to make sure that they're correct and so you end up not even being able to use your referral because the place that they give you a referral for can't even do what they gave you a referral for. It's unbelievable."

"Knowing the limitations that the military has placed upon them, they do an outstanding job assisting everybody that I have run across. They are truly an underestimated commodity to us. Retirees."

"Waited over 30 minutes on the phone to speak to a pharm tech to activate an electronic prescription needed soon. Got to hear a lot of Mozart tho. The tech finally was able to come on and was courteous and helpful. the manning of these pharmaciesseems inadequate, and The AF needs to reassess this. This type of wait is unacceptable- it is 1/2 hour wasted of the rest of my limited days!!. (BTW , I previously tried the QR code to ‘get in line’ a couple of times and it did not go through and caused a real delay.)"

"The 628th medical group is the absolute worse. You go in for a visit it takes the PCM 30 days to put notes into your file for what you were seen for which delays your referral. I went in for a visit Jan 4th. I am now finally getting my referral, almost 2 months later. I scheduled a follow up appt same day of my visit. Showed up for said appt and they said I never had one. Got labs done 23 Jan still waiting for someone to call me to discuss the labs 23 Feb. called multiple times for a call back and I keep being told it’s 72 hr turn around time. Now I’m on day 11 still waiting. This military medical facility is an absolute joke and I will be switching over to weapon station. Maybe 628th only care about airmen and no other branches because that is absolutely how they make you feel. Unfortunately, There is nothing good to say about this place."

"2 hr wait on scripts when seen in office, absurd. Different day different complaint. Pharmacy will close before posted hours. Understaffed and long delays. Perhaps the Airforce should commit some funds to filling personnel shortages instead of 5-star hotels and steak dinners."