Family Health Centers, Inc.

"Doctor and Nurse was very concerned for my health while I was sick she even provided me with medication to help clean up my sinuses and this stuff in my ear"

"All family health locations are a joke. I bring my kids into the walk in area because they are sick, I get there at 2:45 pm only to be turned away by a lady at the desk who tells me we should come back at 5 pm because the current doctor on shift is only taking the patients that are currently sitting in the waiting area. She advises we come back at 5 pm when another doctor takes over. We come back at 4:45 pm and we’re told by a gentleman at the desk that the lab closes at 6 and he is not sure if they are taking anymore patients. I explain to them we were there earlier but were told to come back. We wait an hour then a nurse comes into the waiting area and tells us “she’s sorry but the doctor can’t see anyone else today because the lab is closed” It’s only us in the waiting room and they’re supposed to close at 8. Tell me you don’t care about the well being of your patients without telling me that. These are children with high fevers and it’s ridiculous they couldn’t be seen. Fast forward to the next morning, I call the Orangeburg office and ask if any location has availability for today. The phone gets answered by a woman who clearly hates her job and says “what do you want again?” I repeat my question three times and she sends me to a voicemail to make an appointment. I hang up and call back 4 times and no one answers. The complete and utter disregard they have for their patients is unreal. If you want somewhere to care, don’t come here because these people clearly don’t. If I could give no stars, I would. Definitely transferring my kids medical records to another place."

"Visited their Mobile office. My First visit went well but it was just vitals and registration. I was sent to get knee X-rays at a lab 40 miles away. Needless to say the doctor NEVER contacted me with the results after weeks. I went in to inquire about the X-rays and they said they would call. Well this all took place in August, it is now October 31st. He hasn't called yet. Already found a new physician who has a MD. Just Pathetic!"

"On June 13th, I called my 3 year old’s primary doctor because he developed a cough and had a low-grade fever. The office told me they were full and could not see him, so I took him to RMC Express care and surprising they were closed. So I decided to take him to the Family Health Center’s Walk-In Clinic. When we got into the back Nurse Practitioner Clinton treated him for his cough. She also asked me what was all the spots on my sons legs. I told her it was eczema as I was told from my son’s primary doctor. I told her what they prescribed him because we had been using it for about 2 months without much progress, so I asked her if there was anything else she could recommend. She informed me it WAS NOT ECZEMA and that it was actually RINGWORM!!! I was shocked because he had a spot the size of an orange and maybe four other spots the size of nickels on his legs. So she said she would send in prescription to get some cream to treat ringworm. After using the cream she prescribed, I saw a difference in one day! Today is June 27th and his legs are COMPLETELY HEALED!! Had I not went there my son would’ve been walking around with a leg covered with nasty Ringworms! I am sooo grateful for Nurse Clinton for correctly diagnosing my son after he was misdiagnosed by a Physician. I can’t thank you enough."