Publix Pharmacy at North Pointe Shopping Center

"Today has been by most one of the worst experiences I have had in my life. Sandy Lee that works in the pharmacy made a mistake with my daughters prescription, violated hippa, and looked me in my face in front of all the customers and my children and advised me to not shop at this store anymore. She stereotyped me! Embarrassed me! She should not be a pharmacy manger! She is horrible. Due to her negligence my child is without a medication that she needs to survive! I am highly disappointed! I spoke to the manager on duty who had no clue who was over her or a corporate number. I will do any and everything to make sure my voice is heard and no other person have to experience the embarrassment this company has caused me."

"The sub area has never been fast, but now they're just incompetent. Ordered ahead so I wouldn't have to wait, big mistake. You have to hold their hand, or you'll end up with a sandwich missing half the ingredients and soggy with the sauce all over the outside and practically none in the sandwich."

"Judgemental pharmacist and/or mathematically incompetent pharmacist: dangerous anyway you put it. I don't recall her name, so let's call her Karen. On 09/26/23, a little before 8 pm, Karen insisted that I had enough of my medication to last up to, and including, 09/29/23 because I filled it 08/29/23--30 day supply. Now I must take everyone on a journey: basic math. If I filled my prescription on 08/29/23 and took one pill that day and there are 31 days in August, when will I run out? The answer is 09/27/23 (I'll have one to take this day). I know my medication is controlled, but I also know that it's a struggle to get it the day it runs out or after it runs out. Moreover, I actually have a thing called a job. I don't set my daily duties aside to call around to find my medication, so I got in the habit of filling when I have two pills left. Getting my medication early doesn't mean I have extra medication: it means I have a couple days before I run out of one prescription before I start the other prescription. It eases my stress. When I got home, I made sure of my math and then I called Karen. She retracted 09/29/23 and said 09/28/23. In what universe does someone wait until they run out of something neccessary to restock? Would anyone wait until they ran out of toilet paper while they finished deficating to feel justified to get more toilet paper? She insisted that this was the policy of Publix Pharmacy to fill on the day after depletion. I doubt it. She went through a lot of extra dialogue to just say company policy in the end. I think she was playing god and passing judgment. I will be filing a formal complaint. I truly expected more from a pharmacist."

"Grant was terrific. Helped me forget about the God awful Urget Care experience in front of Kroger that sent my rx to Publix. Thanks again."

"The staff at this particular Publix are very nice. The prices are fair and it's always squeaky clean inside, and outside in the parking lot. So I'm giving this place a A++++++++ and hope everyone else has a good experience here as well."