Petco 1101 North Main Street, Summerville, SC 29483

"When we picked up our 2 little girls (27 lbs. and 29 lbs.) we were told that next month the rates were increasing again. The cost of dog grooming is getting ridiculous, especially for retired. Not only was there a base cost of $65/ dog, there were additional add on including $10 for clipping nails...It would have been another $5 or $10 if we wanted their nails trimmed instead of clipped...a brush out for tangles could have run another $10-$20, and if we had allowed them to put a bandana around their necks, it would cost another $10. When we looked at the bill we were charged 1.5 hours of labor time per dog for the basic cut, trim, and blow out. Since we didn't get ALL of the services, our bill for 2 dogs was only $158.00 and we had the work done on a Tuesday to take advantage of the military discount. If I had not stopped them at the time of drop off, these extra services could have been added on and out total bill for 2 little dogs would have been over $200. We were told to give the salon 4 hours but were called in 3. The extra time is probably for time the dogs might need for any delays encountered by the stylists. So we're paying $75/90 minutes of work for each dog...and you want to raise rates again in this economy? Are you nuts? The dog industry is ripping off retirees who are on a fixed income. Go ..... yourselves!"

"My local petco store is great, however, you never give me my points when I shop in the store and I'm sick of calling. I may switch to Friskies and buy it from amazon. In November I bought 3 litter refills and never got credit. I always have to call, and this time she wanted me to send her a copy of receipt. Well forget about it. I'm in my 70s and don't know how to do that. So I'm rethinking my choice of using Petco. But I love the manager and all the sales associates there. They are helpful and kind. Your end needs to get it together."

"They had bitter vet wrap when I needed more for my foster dog's hot spot. It's all that is working to keep her from chewing the spot. My only issue with this store is that I can never find an employee on the floor. You have to go up to the checkout counter to get any help. Idk if they are short-staffed or what but there should be employees on the floor. When I can find someone to help me find some they are very very helpful and the experience is nice, finding them is the only issue."

"Both days this week we came in there. Every employee was super sweet and helpful. We just love going in this store. Best customer service in town"

"Katie did such an amazing job with my Shih-Tzu, Stripe... She took time and listened to what I was asking, but he looks so freaking good"