CVS 333 West Mills Street, Columbus, NC 28722

"The BEST CVS Pharmacy Team, Hands down! Thank you, Mills Ave. Team for the best customer service. Linda is one of the nicest pharmacy professionals, along with LITERALLY every other pharmacy team member that I have interacted with whose name I don't remember. I now drive from Spartanburg, SC to this CVS location because of the pharmacy team members. They are so kind, courteous and helpful. This CVS Rx location should be the leaders in teaching and training other CVS pharmacy staff members in customer service. SC Location: I have no intention on ever returning to the Gardner Rd. CVS pharmacy in Spartanburg, SC, despite it being 5 minutes from my house. Back Story: I have been with CVS for over 15 years, filling the SAME (ADHD) prescription. I've never requested a prescription early, "lost a prescription," "Had a prescription stolen" or requested/done anything in literally 18 years that would cause ANY Rx to behave like I am a drug seeker like the rest of parents and patients trying to get their Rx filled. Locating CVS in Columbus: With the pharmaceutical shortage, the CVS that I typically use (Located on Gardner Rd. Spartanburg, SC) was not able to keep my medication in stock; I'm sure by no fault of their own. HOWEVER, the CVS on Gardner Rd. SC was beyond rude, honestly just mean to me when I would call to see if a shipment had come in after 2 weeks of going without my medication- It's not like I was bothering them daily. My doctor would instruct me to ask CVS what milligram they did have in stock, so she could write the Rx based on their supply. The Gardner Rd. CVS in SC actually refused at one point to tell me- Stating "We can't just tell you what narcotics we have." I was like "WHAT? Just take 2 minutes to open my account and you will see that I have been a customer here for 18 years, same medication refill." It wasn't about the SC CVS being unable to receive my medication; There is/was a national shortage. It was about their verbal frustration just because I called to check. No empathy for what I was going through every month for the previous 5 months; just frustrated they had to deal with it and treated me like a drug seeker (despite being on the same medication for 18 years with the same pharmacy). When dealing with this recent medication shortage & being spoken to like a bother, I ran across a review that I had left for the Gardner Rd. South Carolina location a couple of years prior and realized how rude and mean this location always has been to my husband and I. After almost 3 weeks, this go round, without my medication, I started contacting other CVS locations. After exhausting all local CVS locations, I called the Columbus NC CVS. & while they did not have all of my prescription, they had some- Enough to last me until I could reach out to my doctor for further assistance. Columbus, NC Pharmacy Team: The Columbus, NC staff was helpful, empathetic and understanding from the moment that I spoke with them. This meant so much after being treated so terribly by my usual CVS Pharmacy. The Columbus Team member did not huff & puff in frustration, but instead, helped me find a solution AND helped me to understand how legal and store policy process works when a patient is unable, by no fault of their own, to fill all of a prescription. Because of the national shortage, my doctor has now instructed me to first contact my pharmacy on a monthly basis before she risks sending a prescription to a CVS pharmacy location that doesn't have it in stock. The CVS in Columbus NC (Mills Ave.) understands and is kind and helpful in talking to me. I would be completely hesitate to ever contact my former CVS pharmacy location monthly because I'm sure they would be "Bothered." However, this Columbus, NC CVS Pharmacy Team even validated the situation when I called yesterday to make sure my prescription was in stock by noting, "Exactly, it makes sense to check instead of you and doctor going back and forth." This may sound like a small thing, but it's not- Thank you, Columbus, NC CVS Rx Team!"

"Pharmacy staff is very helpful. Front store staff is basically worthless. For the last several months the only interaction I have with front staff is when they tell me I have to use self check out. No thanks. With the exception of prescriptions, I will spend my money elsewhere."

"I just would like to share that the store manger Jesse, I believe is his name. He’s one of the most nice and helpful people I’ve came across in a long time. Bryant who was my cashier was also very helpful even if he didn’t know the answer he found a way to get me the answer to my question!"

"The incompetence of this store is over-the-top. They have a contract with UPS to be a drop off point. Then they admit to me on the phone they have a problem of repeatedly losing packages and can’t find mine after UPS delivered it. They find it a week later giggling on the phone that they finally found it - Only after it caused a s-storm of issues for our business. I’m going to file a formal complaint with CVS corporate level."

"Does not care about your time, rude when they get busy. You have to call your own Insurance company because they want. I've been short many times and the only reason I still come here is to save me from driving so far. Although I've been waiting today after waiting on the to fill my medicine for 30 minutes then i had to call myself and come in to tell them Insurance company said they would have to call and after i gave them the number they said it will still be 20 or 30 min. Very disappointed with this Pharmacy today. Thank you"