Powerline Cycles

"***CUSTOMER BEWARE*** As a once loyal customer for over 5 years I can say I will never return to this shop. For over 5 years I have had my ATVs and dirtbikes serviced by Marc and Tommy several times and developed a great relationship being on a first name bases and as a customer who pays cash in full when it's due.. I've also bought helmets, riding gear, apparel, oil etc over the years knowing I could pay far less elsewhere yet gave them my money anyway to keep in business out of good faith. The reason for this post is to warn future customers. I had brought my Suzuki ATV to be repaired. It was not running. I told Marc my budget was $1K to see what he could do. I trusted them over the years to be straight shooters and tell me if they could or couldn't do the job. They insisted they could. I dropped off my ATV July 2023. I finally heard back in October 2023 that after doing their full diagnostics and minor repairs they had hit the $1K in work. I went to follow up with Marc and Tommy and they stated that they were able to get the ATV running and took it for multiple rides around the parking lot but believed in their expert opinion the fuel pump was the reason it was not running 100%. The part would cost $350 and labor would be another $350 to install. After squaring up with them the $1K I owed at this point in cash I agreed for the fuel pump to be installed. I received a phone call January 2024 from Marc stating the fuel pump has been installed that my ATV still does not run 100%. After 6 months of my ATV being in their shop I went over to speak with Marc and Tommy. Marc went on to tell me that they DID have my ATV running numerous times and had taken it for a series of laps around the parking lot, during that time they had snapped the clutch cable and that there was nothing more they believed they could do to get my ATV running 100%. Now the issue was possibly electrical and for more $$$ they could possibly look into it, but now not so sure. I said I'm taking my ATV just start it up so I can see what condition it is in for my records. My ATV DID NOT start. Marc went on to tell me I owe the $700 for the fuel pump and its installation AND $25 for the new clutch cable they installed after snapping my old one. In total they charged me $1725 in repairs that in the end was no better condition than the day I brought it to them. They didn't take a dime off their price of "work" they claimed they did. I had full cash $$$ ready to compensate for a running ATV. Completely unprofessional and had no remorse for asking full $$$$ owed to them. They refuse to admit not being capable to do a job. They will charge their returning clients full price for unsatisfactory work. Poor business. They could have easily made up the $$$ they should have took off for their poor work on my ATV in other sales with me as a returning customer but now I'll be taking my cash to Dutchess Rec."

"Needed a NYSI on my Harley. Not only did they take me in with no appointment necessary, there was an issue with my brake lights which they were able to correct immediately!!!!! Even aired up both my tires!! Left with a sticker and am very impressed!!!"

"Tom is great! He picked up my bike while it was raining out and I was out of town/BMW 1100 RS installed new battery and all fluids were changed down to the final drive shaft drive very meticulous, honest. Looking forward to many years with you guys thank you!/Doug Maller cheers."

"Once again, I had a great experience, a Powerline Cycles! Tommy and Marc and staff are great people! I am pretty particular with my bike. I have an 06 fat boy that’s in showroom condition and Marc handles it as always as if it’s his own every time I drop it off! Just had a whole Cam upgrade kit installed brake pads all round and primary chain adjustment. Marc did an AWESOME job as usual! I highly recommend Powerline Cycles for all your motorcycle repairs and accessories!! I just need to say I see a lot of post on here against Powerline Cycles.people complaining that it takes too long to have work done. People need to understand how businesses work and that all businesses deal with a lot of setbacks especially since ( COVID) As far as finding people that want to work, employees that don’t come into work take days off parts are hard to get. Just need to have patience. Trust me, Powerline Cycles definitely tries to get your bike back as soon as possible. Me I worry more about the quality of work that gets done! I don’t wanna shop that’s just gonna throw my bike back together and get it back out the door! I want someone to treat my bike as if it was there own and Powerline Cycles definitely does that! The best turnaround time for a bike shop would be in the winter months. During the biking months people just need to have patience. I guarantee you will be happy with the service and the condition of your bike when you get it back!"