PRO NAILS SALON IN POOLER

"When I entered the guy was rude and saying rude things because I didn’t hear him. Then started doing my pedicure and did not massage my feet and etc. all he did was put my feet in water that was way too hot and I called him on it and he smirked, then he coughed on me 2 times didn’t cover his month, wet my shoes and did not try to wipe them off, he just walked away, I complained to the manager Ben and he didn’t do a thing or try to make it right. I have been there several times and today I felt racism and experienced the worst service ever when it comes to getting my nails and feet down. Then wanted me to pay for service I didn’t get. I will be filing a complaint to the State Board and BBB."

"I went in on a Saturday afternoon around 3pm for a pedicure and a dip for my hands. The woman who greeted me was pleasant. After I told her which services I wanted, I asked for the restroom before we began. She told me where to go. On my way there I saw 2 workers. We smiled and I said hello. One said hi back. When I finished with the restroom I got flagged over to my pedicure station. I got situated and put my feet in very hot water, took them out and the boy added cold until it was warm and perfect. As he started to remove the old polish from one foot I tried to ask him not to cut any hang-nails if he found any as I will have pain for 7 to 10 days if they dig it out. I tried to explain to just leave it. If they leave it alone I have zero pain and zero problems. (I have been going to nail salons for 20+ years.) He couldn't understand what I was asking. We tried 3 times until I finally asked if the lady who checked me could come out to translate (which has happened in the past with no problems). He did not want to get any one else. He continued to ignore my request and continued to say, "What do you want?" a few more times. Finally I simpmy said, with a gentle smile, "I want someone who speaks English." His hands were just finishing removing the nail polish from my last toe on my first foot. He grabbed my foot, picked it up from where he had it resting and literally threw my foot into the water. He stood up so aggressively that his stool went rolling pretty quickly behind him. He stormed away. I said, "Oh no you do not touch me that way!" But he already did. There was nothing I could do about it. I hope he doesn't have a family at home because I would bet anything that he is physically abusive, as he was with me. I quickly grabbed the towel and started to dry my feet as someone else came around the back corner to ask what was happening and I explained. He just said some kind of lip service. I should have asked for the manager, however, I was in too much shock at that point. I am turning them into the board, the better business bureau and the state of Georgia for consumers. I would never recommend this place. The hostility was absolutely shocking."

"I came here to get my nails fixed. I am extremely satisfied with the results. I highly recommend this place. Wish I lived here permanently because this would be my go to place. Thank you so much!!"

"I went here as a last resort since it was closest to my house and my usual nail shop was booked. I asked for a full set and a pedicure. I got there at 6:30 PM they closed at 7:30 PM. The lady doing my pedicure kept puffing and blowing and periodically looking up at me as though I didnt see her doing it. I guess my feet was too much for her I dont know. Then this young girl came up to do my nails who I later found out was the owners daughter. I showed her a picture of a french manicure with glitter polish placed over the white tip part. She told me that couldn't be done it took too long to dry so I had to use gel polish which I knew wasn't true because I've had it done before with regular polish twice and they just fan my nails a few minutes and then apply the white tips. She went and got her mom who came with an attitude because I'm saying what I want and I felt they was trying to make me pay for gel that I didnt want because I only wanted the look for the weekend. They both walked off with attitudes talking in their language which is VERY rude!!! I then settled for just a plain polish with no designs. The mom came back after finishing the person she was with and started my nails. The next issue was the color I chose for my feet...smh...the lady said I needed a darker color because my big toes are slightly discolored. So I said ok but the color I selected had been on my feet before as well with 3 coats. It took 3 different color choice before her agreeing to put on a metallic silver that I truly didnt like but just wanted the experience to be over! As I was getting my nails done she was really rough with her filing board and my ring finger and middle finger on my left hand are very sore and one was bleeding! My cuticles looked a mess!! All because they were rushing because it was now past closing time. As nail shop owners and technicians you know exactly how long each procedure takes so if you knew what I wanted was going to go past that time you shouldn't have taken me. Then I was asked what is my normal nail shop and I said "Modish" and the mom asked why didnt I go there? These people are so rude it was unbelievable!! When I didnt want the silver on my nails and wanted the first color I had chosen they laughed and talked in their language again as they had been doing the whole time dealing with me. I wouldn't recommend anyone to go here for anything last minute or anything different from basic stuff because they dont know what they are doing, they are rude and disrespectful constantly talking about you in their language!! This is the U.S speak English in front of your customers!!!!"

"Ni ni was amazing!!!! Going back tomorrow for a pedicure! Didn't have time today but my experience was great! I've never done dip powder nails before but I absolutely love them! Ni ni explained the process so well and made me feel so comfortable and I am in love with the result and color!!"